Retail Customer Service

4 days ago


StokeonTrent, United Kingdom Entain Full time

**Company Description**
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

Salary is £11.80 per hour

**What you will do**
- ** Deliver outstanding customer service.**:

- ** Always urging safer gambling.**:

- ** Take bets on a wide range of sports and events.**:

- ** Process customer transactions including cash handling.**:

- ** Help demonstrate our products & betting terminals to customers.**:

- ** Handle customer complaints or concerns with empathy and problem-solving skills.**:

- ** Work towards defined targets and goals.**:

- ** Maintain high shop standards.**:

- ** Open or close the shop as needed.**

**Working patterns**

This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays.

Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
**Additional Information**

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.



  • Stoke-on-Trent, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service** has an opportunity available for a **Retail Customer Assistant to join our team at RVS North Staffs Maternity,** **Royal Stoke Hospital, London Road, ST4 6QG**. You will join us on a **part-time, permanent basis**, and in return, you will receive a salary of **£11.72 per hour (FTE £21,396 per annum)**. **About the Retail...


  • Stoke-on-Trent, United Kingdom Entain Full time

    **Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...

  • Retail Supervisor

    4 days ago


    Stoke-on-Trent, United Kingdom James Retail Ltd Full time

    James Convenience Retail Group are a leading independently owned neighbourhood retailer with a strong presence in convenience and newsagent stores across the central belt of the country. We are dedicated to providing top-notch products and services to our customers, with a focus on exceptional service and community engagement. We have a great opportunity to...


  • Stoke-on-Trent, United Kingdom Retail Knows Why Full time

    Customer Satisfaction is our obsession, so come and brill your excellence to our team to help us achieve a Best in Class and consistent service delivery to all consumers regardless of which channel they may choose to contact the organisation. **Responsibilities and Duties**: - Processing customer return requests and warranty claims - Communicating with...


  • Newark-on-Trent, United Kingdom Halfords Retail Full time

    Age 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This position is based at our Newark store. Core hours are 12 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm...


  • Stoke-on-Trent, United Kingdom One Stop Full time

    A retail store is seeking a Customer Service Assistant to join the team in Stoke-on-Trent. You will play a key role in delivering exemplary customer service while managing store operations, stocking shelves, and ensuring a safe environment. Ideal candidates will be proactive in helping customers and take part in community engagements. Training will be...


  • Stoke-on-Trent, United Kingdom THE KAY GROUP - Sandyford Service Station, Stoke Full time

    Nights Customer Service Assistant 4 on 4 off average 28 hours £12.20 per hour 11pm-7am As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the...


  • Stoke-on-Trent, United Kingdom Sodexo Ltd Full time

    A leading services provider is seeking a Retail Assistant at Royal Stoke Hospital. In this role, you will enhance daily experiences for patients and staff through exceptional customer service and food preparation. Ideal candidates should have a background in food service, strong communication skills, and a proactive attitude. You'll benefit from flexible...


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...

  • Customer Service

    1 day ago


    Stoke-on-Trent, United Kingdom Appcastenterprise Full time

    As an Account Coordinator, you will be providing excellent service, delivering the account requirements for our customers and ensuring we comply with our service level agreement (SLA). If you're ambitious with a can-do attitude, then read on this may be the job for you! You'll create briefs for our merchandisers, set up question templates and pull data...