Customer Service Advisor

2 weeks ago

Milton Keynes, United Kingdom AKG (UK) EMPLOYMENT LIMITED Full time

**JOB DESCRIPTION**

**AKG Group UK Company**:
AKG (UK) EMPLOYMENT LTD

**Position Title**:
Customer Service Advisor

Customer Experience Team

**Job Level**

8

**Role Status**:
5 hours per day (20 hours total), 9.45am-14.45pm, Mon, Tues, Thurs, Fri.

**Reports To**:
Onboarding Lead

**Roles Reporting to this Position**:
None

**Primary Objective**:
The primary objective of this role is to support the on-programme team to deliver a best-in-class service experience to our participants whilst they on our programmes.

**Key Relationships/Interactions**

**Internal**
- Head of Customer Experience Centre, Customer Experience Leads, Regional Managers, Business Improvement & Business Managers and Employment Coaches **External**
- Participants, Commissioners, and other relevant stakeholders

**Key Responsibilities**

You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants.

As the direct point of contact for our participants, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving their challenges in the most effective way possible.

In your role, your primary activity will be to support the AKG Onboarding Customer Experience Team. You will on-board participants to the relevant programmes and be the first point of service experience for those using our services.
- Communicate with customers through inbound calls.
- Follow company procedure on customer responses.
- Maintain a friendly manner at all times.
- Ensuring the timely and accurate recording of information through online service portals.
- Juggle multiple customer situations effectively.

**Desirable Skills/Knowledge and Experience**
- Able to quickly identify problems, think flexibly and resolve issues.
- Strong communication skills, a sympathetic telephone manner.
- Passionate about providing high quality customer focused services.
- Some experience of working in a customer facing environment would be beneficial.
- Excellent administration, IT, and organisational skills with good experience of using MS office software.
- Enthusiasm to get the job done well and progress.

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