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Medical Secretary

2 weeks ago

North West England, United Kingdom The London Clinic Full time

**We have an exciting opportunity for a Medical Secretary to join the team at The London Clinic. This role is a based in The London Clinic Consulting Rooms and we are offering a competitive salary plus a fantastic array of benefits.**

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with state-of-the-art facilities located around Harley Street. We have approx. 1350 employees across 8 sites, where we cover a broad range of specialisms, including complexmedical and surgical procedures and a comprehensive range of cancer and outpatient services.

**Job Profile**

The Medical Secretary will play a key role in the progressive development of the administrative support services provided to Consultants based in the London Clinic Consulting Rooms. You will be the first point of contact for patients, relatives, GPs, Clinic'sstaff and other professional bodies for written and telephone enquiries relating to the Consultant's practice at The London Clinic.
- Job Type: This is a full-time, permanent position working 37.5 hours per week, Monday to Friday.
- Location: The London Clinic Consulting Rooms
- Benefits package: Contributory pension scheme (total annual contribution up to 20%). Private Medical Healthcare. 33 day's annual leave (Inclusive of bank holidays). Season ticket travel loan, family friendly benefits, and a wide range of discounts witha variety of retailers/services, plus much more. We also offer excellent career development; with clear career pathways and access to further education.

**Key Duties**
- Provide Consultants with a comprehensive range of administrative services whilst developing their practice within The London Clinic. This includes diary management, responding to enquiries, bookings and more.
- Action all Consultants' correspondence appropriately, and assist in the organisation of the Consultant's workload, maintaining the highest levels of discretion and confidentiality at all times.
- Ensure all patient notes, patient details, referral letters and information are captured and dealt with accordingly, using our systems to ensure patient appointments and consultant diaries are accurately maintained.
- Support clinicians with any queries on The London Clinic's policies and procedures, systems and administration by being the first point of contact and the link between other internal departments.
- Liaise with clinical and administrative staff regarding investigations, appointments, inpatient stays; ensuring that all requested investigations or appointments are booked as requested.

**Skills & Experience**
- Experience within an administrative/secretarial role within a private healthcare setting.
- Secretarial and PA skills, within a fast paced environment handling a diverse workload.
- Strong sense of patient focus and delivering exception customer service in a hospital setting.
- Excellent organisational, interpersonal skills, verbal and written communication skills with the ability to work with people from various backgrounds, with discretion and empathy.
- Proficient with Microsoft Office: Word/Excel/Outlook

We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to deliver better patient outcomes.