Business Process Support Officer

1 day ago

Truro, United Kingdom Cornwall Council Full time

**Business Systems Support Officer x 2 positions**

An opportunity has arisen for 1 full & 1 part time Business Systems Support Officer within the Business Systems Support Team.

The Business Systems Support Team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates.

We are seeking an enthusiastic and motivated System Support Officer to support and develop the Directorate’s case management systems (MOSAIC, Core+ and Synergy), main tasks and responsibilities will include:

- Support operational and business support colleagues in the analysis of business requirements and the creation of system development specifications
- Create system change documentation based on business requirements
- Develop, configure and maintain the primary case management systems, including MOSAIC, Synergy and Core+ used within the Together for Families Directorate and the Care and Wellbeing Directorate ensuring system and data integrity is maintained at all times

You will be motivated in your approach to work, have excellent communication and problem-solving skills and have the ability to manage a demanding and varied workload. You must have good analytical skills and the ability to produce accurate work in a timely manner.

You will have good experience of a range of IT systems and preferably case management/workflow-based systems.

You will be able to lead Business Requirement and User Acceptance meetings in order to gain approval from Managers to system changes.

The Business Systems Support Team members primarily work from home but there is the option to work from any one of the main office bases in Camborne, Truro or Bodmin if this is preferred. Staff who work from home are provided with all necessary equipment.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here.

We are open to discussion about flexible working.

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