Business Systems Support Assistant

2 weeks ago

Truro, United Kingdom Cornwall Council Full time

An opportunity has arisen for a full time Business Systems Support Assistant (Support) within the Business Systems Support Team.

The Business Systems Support Team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates.

The systems in use are Mosaic (Social Work and Early Help/Support); Core+ (Youth Offending) and Synergy (Education). In addition, the team also supports the Isles of Scilly with their social care case management system Azeus.

The team consists of a group of motivated individuals who work together in a supportive manner to:

- support system users
- train system users
- update systems to meet business requirements

We will provide system training required for the role as well as support successful applicants with learning best practice associated with undertaking 1-1 training. In addition, we proactively encourage staff to attend available training to enhance their overall skill-set, promoting career progression where this is desired.

We are seeking an individual who:

- Demonstrates experience in the use of systems/software
- Demonstrates experience in providing excellent customer service
- Demonstrates excellent communication skills and desire to learn/ability to deliver formal training
- Demonstrates careful attention to detail and accuracy in relation to problem resolution and data entry
- Educated to A level or demonstrates equivalent qualification/experience
- Minimum of 2 years administrative or IT support experience or equivalent
- High standard of literacy and numeracy; problem solving and consulting ability; ability to use initiative; flexible approach; an enthusiasm for IT systems/software

The Business Systems Support Team members primarily work from home but there is the option to work from any one of the main office bases in Camborne, Truro or Bodmin if this is preferred. Staff who work from home are provided with all necessary equipment.

If you would like to discuss this opportunity further please contact:
Rebecca Tregunna, Senior Business Systems Support Officer

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here

We are open to discussion about flexible working.

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