Glenrothes - Stars Front of House, Reception

**About the role**:
**We have an amazing opportunity for an experienced customer focused individual to join our STARS team. Working for our high-profile client in **Glenrothes, KY7 5PY.**

**STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers.**

**We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Third party vendor management and much more all combined with a discreet and vigilant security service.**
- ** Shift Pattern (41.15 hours per week)**:

- ** Monday - Thursday 07:45 - 17:00**:

- ** Friday 07:45 - 12:00**:

- ** Pay Rate - £13.21 per hour**

**Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.**

**We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.**

**Responsibilities**:

- ** Meet and greet all staff, visitors and contractors in a professional and personable manner**:

- ** Deliver a consistently high-end customer focussed experience**:

- ** Create an individual tailored visitor experience**:

- ** Embody a high-performance approach and encourage colleagues to do the same**:

- ** Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard**:

- ** Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work**:

- ** Assist in emergency situations**:

- ** Provide timely and accurate information**:

- ** Respond appropriately to varying and fast changing priorities**:

- ** Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)**:

- ** Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both**

**Company Benefits**:
**Health & Wellbeing**
- **Company pension and advice and planning**:

- ** Life assurance scheme**:

- ** Discounted gym memberships**:

- ** Wellness advice and support, including financial, emotional and physical**:

- ** Dental and Physical Health Plans**

**Lifestyle Benefits**
- **Cycle to work scheme**:

- ** Car lease and new car purchasing schemes**:

- ** Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel**:

- ** Mortgage Advise**:

- ** Payroll ISA's**:

- ** Eligibility for Costco Membership**

**Learning & Development**
- **Support with further education**:

- ** 100's of eLearning courses**:

- ** Accredited courses by C&G, ILM, IOSH and SIA**:

- ** Leadership Development programs both local and global**

**Giving Back**
- **Payroll Giving**:

- ** Working with charities such as Calderwood House, KPMB and Wooden Spoon**:

- ** Supporting local community initiatives**:

- ** Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org**

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**Essential Skills**:

- ** Highest quality personal appearance.**:

- ** Friendly, positive and people oriented.**:

- ** Flexible, professional and adept at working under pressure.**:

- ** Outstanding written and verbal communication skills.**:

- ** Experience of managing/supervisng a team**:

- ** Customer oriented with a passion for high-level service.**:

- ** Working knowledge of administrative computer packages such as MS Office.**:

- ** Polite and proactive.**:

- ** Punctual and trustworthy.**:

- ** Able to use initiative and highly adaptable.**:

- ** Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role**:

- ** Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.**:

- ** UK National's only**:

- ** Willing to undergo Security Clearance process**

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**About Us**:
**Join Today and Build a Better Tomorrow**

**At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness.We have created a culture where our people are empowered to be the best they can be.**

**We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a di