Supporter Services Fundraising Officer

As a result of the growth of the charity in recent years we now have an exciting opportunity to join our small fundraising team raising money for Colchester & Ipswich Hospitals Charity.

We are looking for a Supporter Services Fundraising Officer who is passionate about health charities and the role the charity plays in supporting the needs of local patients. As a key member of the Charity Team, the Supporter Services Fundraising Officer is an important link between the hospital charity, donors and the local community.

The role is predominantly based at Ipswich Hospital however it is desirable for the applicant to have a driving licence and access to a vehicle as some cross site working and support at fundraising events may be required from time to time.
Please note, internal applicants currently employed by ESNEFT will be offered on a secondment basis only

The post holder must be highly organised and will work closely with colleagues to deliver an effective donor experience to fundraisers and volunteers within the community who are raising funds for specific appeals, campaigns, wards, departments and general purposes.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you want to develop your skills and knowledge then we are keen to hear from you.

Supporter Engagement
- Good telephone manner to answer queries regarding supporting the charity, gift aid, donations and payment details
- Signpost supporters to fundraising managers where appropriate or send fundraising packs
- Make arrangements with hospital staff and local press/photographers to meet donors and prospective donors on site as appropriate to explain about the charity and/or receive donations
- Build relationships with supporters for cultivation that will benefit the charity
- Work with fundraising colleagues to share information and ensure supporter potential is maximised to benefit the charity
- Deliver a good customer experience so that the hospital’s charity is the charity of choice for people in the trust’s catchment area
- Keep up to-date with fundraising codes of practice and regulations in relation to areas of responsibility and ensure they are implemented appropriately
- Contribute to social media presence & help to distribute promotional material as required
- Support with organising and running in house charity events and attend regional activities and events if required as part of the wider charity team to encourage donations and develop greater volunteers support
- Responsible for organising store collections including the promotional materials and volunteer schedule required
- Nurture relationships with hospital staff to encourage the creation of and participation in fundraising events and promoting the profile of the charity internally
- Responsible for raising purchase orders and ordering of materials for use by the charity team ensuring all invoices are forwarded to the relevant signatory and finance teams for processing
- Responsible for maintaining database of volunteers and volunteer newsletter preferences
- Responsible for maintaining database of collection pots and buckets and ensuring compliance with relevant guidelines for their use
- Manage the team Outlook Calendar and populate with charity own and third party events and activities or external visits requiring support
- Support the AD Charity with managing charitable funds committee agendas, papers, minutes and action logs
- Support the AD Charity with executive assistant support maintaining diaries, planning meetings, administering annual leave and expenses requests.

For full details of the responsibilities and duties of this role please see the attached job description.