Customer Service Supervisor 12 Month Ftc

1 week ago

Milton Keynes, United Kingdom DS Smith Full time

We are currently recruiting for a Customer Service Supervisor for our Milton Keynes Office.

This role is a 12 month FTC,

You will be responsible for the day-to-day supervision of the Customer Services Team while playing a pivotal role in driving continuous improvements and efficiencies to customer service by creating, refining and mapping operational processes.Key tasks include supporting the customer service manager in the smooth running of the customer service function, deputising as and when required, assisting with the management of core HR activities, including one to ones, holiday/sickness records, training requirements, and handling day-to-day team and customer enquiries by providing pro-active resolutions to challenging situations.

Be Pro-Active in identifying and implementing continuous improvement’s and have the ability to build strong relationships with key customers to ensure we are providing and delivering world-class customer service in a fast paced environment to delight customers and grow our business.

Areas of ResponsibilityKey AccountabilitiesHealth & SafetyTo be accountable for own health and safety whilst at work, operating in line with company procedures to enable a safe working environment. To raise any unsafe acts seen immediately with individual(s) concerned and immediate reporting of health and safety incidents to management.

People ManagementDay-to-day supervision of team members as defined by the Customer Service Manager, including absence management and reporting, team rota assignment, learning and development needs identification and delivery as appropriate.Service ManagementEnsure the effective running of the customer service function on a day-to-day basis, including co-ordination of work activities within the team, making appropriate decisions to delight customers. Responsibility for KPI monitoring and reporting as directed by Customer Service Manager.Account Management To undertake a continuous review of key accounts to ensure operating to best practice and identify opportunities/implement improvements in liaison with the customer services team. To keep the Customer Service Manager up to date with customer news and highlight any problems or issues with any area of customer services to ensure we continue to delight customers.

Contract length: 12 months

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Life insurance

Work Location: In person

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