Data Administrator

Are you passionate about data, eager to learn and a strong communicator making databases understandable to non-techy users? Samaritans is looking for a Data Administrator to process data, deliver database training and support users, to enable effective fundraising activities.
- Permanent role
- Full time (35 hours per week)
- £30,000-£31,000 per annum
- Hybrid working - linked to Ewell (Surrey) office, with home and office working
- In-office working - twice per month as a minimum, the team often meet up once per week
- We are passionate about flexible working, talk to us about your preferences

**Key Projects**:Join us during an exciting phase as we optimise our Access Charity CRM/ thankQ database and automate many manual processes. We have a number of key initiatives this year, including enhancing the CRM functionality, refining ways of working, and leveraging technology to add substantial value to our users.

**Data team**: Our friendly and supportive team collaborate both virtually and in-office. We are dedicated to growth, continuous improvement, and practical, realistic delivery.

**The four key aspects to the role**:

- **Running Regular Processes**:

- You’ll manage and execute regular data processes that are not yet automated, ensuring high levels of data accuracy
- ** Data Diagnostics and Monitoring** - You’ll proactively identify and address data quality issues and process mishaps before they affect our supporters and fundraisers
- ** User Engagement** - You’ll lead the development and delivery of a regular training programme for database users. You’ll tailor the training based on user feedback and provide ongoing support through regular communication with users.
- ** First Line Support** - You’ll be the first point of call for our service desk, handling ad-hoc user requests, such as processing funds, answering system questions and resolving reconciliation issues. You’ll action simple requests and triage more complex issues via our ticketing system. You’ll support the team (Data Officers, Data Project Lead and Head of Income Data) in their roles.

**We are looking for someone with**:

- Outstanding attention to detail, coupled with problem-solving skills and analytical thinking
- Strong communication skills adjusted to the different stakeholders and their needs
- Excellent organisational and time-management skills to handle multiple tasks and deadlines
- Good level of IT literacy and in-depth knowledge of Microsoft Office, particularly Excel e.g. filters, Pivot Tables, VLOOKUP, INDEX MATCH, IF Formulas

**Job Description is here**

**What’s in it for you - our benefits**

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

**Hybrid and flexible working**: We are a flexible organisation, and we embrace hybrid working - a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

Join us in our mission to support those in need. Together, we can make a difference.