Operations Desk Controller
1 day ago
**Job Title: Operations Desk Controller**
**Reports to: Aftermarket Ops Manager**
**Hours: Full Time**
**Location: Bristol**
**Job Purpose**:
Power Electrics is the largest generator specialist in the South West. The main focus of this role is to assist and support the Service Department and its team of generator service engineers, planning and scheduling customer servicing requirements. You will be liaising with both internal and external customers, so good communication skills are essential.
**KEY TASKS & MAIN DUTIES**
1. Process and arrange monthly service jobs from the service due audit report
2. Planning, scheduling and executing all customer servicing requirements
3. Responsible for organising Service Department engineers to respond to customer requirements whilst maximising the available resources
4. Ensure that all engineering resource is allocated in an efficient and profitable manner
5. Quality checking service reports, job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information.
6. Update generator records when new information is available, eg, Generator serial numbers etc.
7. Ensure all customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services
8. Raise quotations after the service visits, when required
9. Ensuring all service level agreements (SLAs) are met in a timely manner
10. On receipt of order, arrange customer breakdown repairs and order parts by liaising with the Service Sales team
11. Liaise with the Parts Department to obtain the parts for planned and unplanned service visits
12. Provide support to Field Service Engineers to ensure tasks are completed. This may involve out of hours working
13. Produce Risk Assessments and Method Statements for Service works from template library
All employees are expected to comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy; and comply with all aspects of the company ISO 9001:2015 procedures, proactively contributing to the company’s continuous improvement programme.
**SKILLS AND EXPERIENCE**
**1. **Good understanding of generators is not essential but a keen interest in mechanical or electrical equipment would be advantageous
2. Excellent organisational and communications skills required
3. Strong customer focus with ability to establish and maintain good relationships with customers
4. Good commercial awareness to ensure that jobs are priced to maximise company profitability and identify new business opportunities for the company
5. To understand the financial works of the department. Implement safeguards to avoid financial exposure of the company
6. Ability to establish good working relationships with internal staff and colleagues in the company
7. Proficient IT skills
8. Ability to multi-task and work well under pressure
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Bristol, BS30 8TY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Proficient IT Skills
- Excellent Organisational & Communication Skills
**Experience**:
- Technical support: 1 year (preferred)
- Generator: 1 year (preferred)
Work Location: One location
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