Apprentice Business Administrator

**Balance Street Practice**

You will learn the overall running of a primary care setting, gaining insight into the day to day running of the administration and reception teams within the practice, which will provide you with administration, customer service and communication skills. Business Admin level 3 Apprenticeship Training in the workplace provided by PMA Ltd.

**Annual wage**

£8,236.80

**Working week**

Monday to Friday

Total hours per week: 30 hours a week

**Expected duration**

24 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Reference number**

VAC1000167065

**Positions**

2 positions available

**What will the apprentice be doing?**

This is a fantastic opportunity to join a friendly team working in a busy general practice supporting the doctors and the healthcare team within the administration function and working on reception. You will be exposed to all elements of administration within a busy GP practice which will give you an excellent grounding for your career.
- Provide general assistance to the Balance street practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Ensure administrative and clerical duties within the practice are carried out in line with the practice’s guidelines and policies, receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Learning the patient records system and software used in primary care.
- Management and co-ordination of patient records and appointments.
- Processing of documents, information and queries.
- All forms of communication
- Liaise and supporting our multidisciplinary teams.
- Printing, photocopying, scanning documents

We are offering a full-time position of 30 hours per week, In return we offer training in all areas NHS Administration, in-house training/development sessions, 5.5 weeks Holiday (pro rata), allocation of time for apprenticeship work during working hours, option to join the NHS pension scheme as well as a potential opportunity at the end of the apprenticeship to become part of a friendly professional team on a permanent basis.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd.
The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace.

**What is the expected career progression after this apprenticeship?**

If successful in completing the apprenticeship there is an opportunity for a position at the Practice. The practice will be happy to support the apprentice in their future career development in primary care.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working

**Qualifications**
- GCSE or equivalent English (Grade 3 to 9) desirable
- GCSE or equivalent Maths (Grade 3 to 9) desirable

**About the employer**

Balance Street Practice is set in the town of Uttoxeter in Staffordshire. We have a population of approximately 14,300 patients and we dispense to just under 6,000 patients. The practice consists of seven doctors, 2x advance nurse practitioners, 2x clinical pharmacist, and several departments including dispensary, reception, secretarial and practice nursing teams. We are a dedicated caring practice putting patients at the heart of our work. You will be joining a well establish team that undertake a variety of tasks to support and liaise with the in-house clinical and non-clinical teams and other local healthcare providers in order to deliver high quality patient care and maintain accurate pertinent information.

**Training provider**

PMA LTD

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Job Type**: Apprenticeship

**Salary**: £8,236.80 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Uttoxeter: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: VAC1000167065