Admin Support Officer-hmp

**Job title**:Case Administrator - Foreign National Prisoners

**Location**: HMP & YOI Doncaster, Doncaster

**Salary**: £21,754.56 per annum, plus Serco benefits

**Working hours**:Full-Time, 40 hours per week

Key purpose of this role is to form part of the Offender Management Unit providing support, guidance and assistance to the Foreign National population within HMP Doncaster and sharing information with relevant agencies both internally and externally

To support the Offender Management Unit in both the delivery and execution of key objectives supporting reducing re-offending for those sentenced, whilst ensuring relevant assessments and referrals are made for those on remand or held solely as Detainee’s to ensure needs are met.

Your key accountabilities will include:

- Administrative support and analytical based tasks in the understanding and achievement of performance measures, contract outcomes and locally agreed targets
- Continued study and review of Foreign National population to ensure adequate support and guidance is provided to those within our care as an establishment not just within OMU
- To update and record information relating to any new reception or following the sentence of those that fall within the FNP cohort
- Provide translated documents as and where able to ensure the understanding of those within the establishment where English is not their first language
- To liaise with external agencies ensuring paperwork is received and provided to the Home Office in a timely manner
- Conduct interviews in line with National Referral Mechanism in line with processes for those who have become victims of modern slavery
- Communication and liaison with a range of departments within the establishment.
- Excellent knowledge and skills required in IT
- To positively engage in the appraisal process (MyCatchUps) and take responsibility for personal development as appropriate
- Commit to personal training and development to ensure that skills and knowledge are maintained at the appropriate level
- Attendance and contribution at meetings where required ensuring information sharing and informing risk management
- Adhere to all company policies, procedures and applicable legislation

**What you need to do the job**

You should have minimum of English & Mathematics - Grade C or above. You will have computer skills - including PNOMIS, CMS, Outlook and Excel. You should be able to work under pressure.

**Why Serco?**

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

**What we offer**
- Competitive salary
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on
0345 010 4000 to discuss.