Admin Support Officer

Admin Support Officer - Offender Management Unit (OMU)
**Location**: HMP & YOI Doncaster
**Salary**: Band 7
Full Time, Permanent
Play a Key Role in Offender Management at HMP Doncaster
Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.
You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies.
Key Responsibilities
Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions.
Allocate offender cases to Prison Offender Managers (POMs).
Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies.
Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements
- Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards.
Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies.
Prepare release paperwork and ensure notification to all relevant bodies.
Contribute to department performance and compliance with KPIs and standards.
What You’ll Need
**Essential**:
GCSE English and Maths (Grade C or above).
Strong computer literacy, including Outlook and Excel.
High attention to detail and excellent communication skills.
**Desirable**:
Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
Familiarity with offender management systems (e.g., NOMIS, DPS).
What We’re Looking For
A team player who collaborates effectively with colleagues and external partners.
A problem-solver who can work independently with initiative.
Someone adaptable, resilient, and calm under pressure.
A strong organiser with the ability to manage competing priorities.
Why Serco?
Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:
Competitive salary and benefits.
Ongoing training and career development opportunities.
A supportive and inclusive working environment.
**What we offer**:
25 days annual leave plus bank holidays.
Up to 6% contributory pension scheme.
A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.
A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.