Senior Service Desk Analyst

6 days ago


Edinburgh, United Kingdom Redrock Consulting Ltd Full time

Senior Service Desk Analyst / Delivery Analyst - Edinburgh - New

**Salary**: £30,000 - £35,000 + Good Benefits Package.
Keywords: Senior Service Desk Analyst, Service Delivery Analyst, ITIL, ITSM.

Commutable from: Edinburgh, Dunfermline, Stirling, Livingston, Falkirk.
A leading organisation in the Central Belt requires a Senior Service Desk Analyst / Delivery Analyst to join its growing support function.
- Ensuring KPIs are met by managing the Service Desk ticket backlog
- Identifying and assigning aged tickets
- Producing MI reports relating to incident fulfilment
- Managing business escalations
- Working with management to maintain service levels
- Identifying and escalating major incidents and coordinating resolution of high priority incidents
- Contributing to the team's continual service improvement objectives
- Building and maintaining good working relationships with all teams across the organisation.
- Ensuring that all work carried out adheres to internal and external audit requirements, business regulations, and service level agreements.

Please send CV for an informal chat a job description.



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