Patient Advisor

2 weeks ago

Plymouth, United Kingdom Pathfields Medical Group Full time

If you have experience working with the general public as well as working within a fast-paced environment, then this is a perfect opportunity to grow your experience and career. Benefits include: Cycle to work scheme, NHS discounts (Blue light etc) and NHS Pension Scheme. We are a practice that supports equality and diversity.

**Who are we?**

We are a GP Primary Care Network based within the Plymouth area, providing care to over 30,000 patients across 6 locations within Plymouth. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise - many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.

We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Patient Advisors, Administrators and many more

**Role Responsibilities**:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including data input on the various computer packages in the Practice.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Exceptional communication and organisational skills.
- A professional telephone manner.
- A flexible pro-active approach to work.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise task effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- High level of computer literacy.

**Preferred experience and skills**:

- Exceptional communication skills (written and oral).
- A professional telephone manner.
- High level of computer literacy.
- Previous experience using SystmOne.
- A flexible pro-active approach to work.
- Experience of working in a fast-paced environment.
- Ability to work on own initiative and prioritise tasks effectively.
- Ability to work under pressure while remaining calm in difficult situations.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.

**How to apply?**

We are currently recruiting for 3 vacancies and have both full time and part time positions available.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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