Team Leader

**Team Leader**
**Location: Sheffield**
**Salary up to £14,000 per annum**
**Job Title**:Te**am Leader**
We have an opportunity for an entry Level **Team Leader** **to join our organisation
The **Team Leader** **will be based at our offices in **Sheffield**
**PURPOSE OF THE JOB**
This is a key operational post contributing significantly to the management and development of Adullam’s services. Working within the organisation’s charitable aims and objectives, you will monitor the provision of services that which deliver real change in the lives of vulnerable people, delivered to excellent standards.
You will work to deliver outcomes outlined in Service, Corporate and Regional Plans and are expected to contribute to the overall ability of services to involve service users and evolve to meet local need as effectively as they can.
As a management team member you will be expected to ensure effective working relationships with internal and external colleagues (including volunteers, service users, community members and partner agencies) and contribute to the embedding and development of Adullam’s values, culture and ethos.
**KEY RESPONSIBILITIES**
**Profile and Networking**
- Work pro-actively with key partners, local stakeholders, and complementary agencies to ensure the service has an excellent local and regional profile.
- Establish and maintain working links with the commissioner, third sector and statutory services to improve mutual accessibility to services for vulnerable people and ostensibly people with multiple and complex needs.
- Support the production of publicity and information packs promoting services to vulnerable people, and their targeting and delivery.
- Ensure the representation of services on key local forums and strategy groups to ensure the needs of our clients are heard.
- Work collaboratively with stakeholders and partners, families, and communities to increase the capacity and effectiveness of the service.

**People Management**
- To line manage a designated cohort of the staff team
- To manage an assertive outreach floating support service for vulnerable people in the community across Sheffield
- To inspire and motivate team members and manage their performance effectively
- Ensure that staff understand and work within the delivery model, the service specification and expected outcomes/KPI’s
- Ensure staff work within the values and ethics of Adullam, and towards our mission statement
- Develop and implement a service and team charter
- To ensure the effective recruitment and selection of staff, volunteers, peer mentors and students
- To support the training, induction and development of new staff, volunteers, peer mentors and students
- Support staff by planning, coaching, and allocating work within the team
- Embed a performance management culture through effective goal setting, support, striving for excellence, appraisal, monitoring, and evaluation.
- Develop effective working relationships with and between staff, volunteers, peer mentors and students.
- Manage the health, safety and wellbeing of staff including management of employee attendance in line with Adullam procedures.
- To develop, empower and equip staff to provide an excellent service.
- To monitor staff’ training pathways.

**Operational Management**
- Develop an ethos of service improvement and change and adopting best practice
- Ensure service compliance with the organisation’s Policies and Procedures.
- Ensure contract compliance and monitoring of KPIs (utilisation of spaces, hours of support delivery, outcomes)
- Monitor and manage referrals and allocations as appropriate
- Audit records to ensure staff appropriate use the organisation’s online support and Customer relationship management systems and deliver quality services.
- Providing all relevant information to external funders/commissioners
- Review, monitor and support staff to manage any incident and safeguarding concerns raised within the services

**Service Delivery**
- Design and deliver inhouse skill-development activities for service users to address any trends in service need.
- Support the development and maintenance of effective and specialist housing brokerage, advice and information both directly to service users and to assist staff in supporting residents to secure long term housing outcomes.
- To provide specialist knowledge and skills to staff on more complex cases within their cohort of service users (safeguarding, barriers to engagement etc)
- To ensure regulatory customer service standards are set, delivered, and monitored
- To ensure service user assessments, contracts and reviews are undertaken and agreed with service users and external agencies ref: child protection/child in need.
- To participate in an out of hours rota as appropriate

**Financial Management**
- To monitor the service budget ensuring services are delivered within planned budgets.
- Monitor and manage relevant finance systems at service level in conjunction with