Customer Services Assistant Trade Middle Office

4 days ago

Leicester, United Kingdom HSBC Full time

Customer Services Assistant Trade Middle Office - Global Trade and Receivables Finance

Some careers offer brighter prospects than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards thatwill take you further.

HSBC is the largest International Trade and Receivable Finance organisation in the world, offering comprehensive, forward-thinking open account and traditional trade solutions across Commercial (CMB) and Global Banking (GBM) customers, providing productsthat support our customers through the Importing or Exporting of goods across the globe.

The reputation of HSBC's Services teams area key differentiator in the market, hence the importance of supporting sustainable business growth and delivering a robust people strategy.

This is a fantastic opportunity for those of you who are looking for your first foray into work, or those of you looking for the first step on your career journey. Either way, you will develop skills that will enable you throughout your future career. Weare searching for a new Trade Middle Office Assistant to join our team based in our Leicester office.

In this role, you will:

- Provide a high level of service to customers, working quickly and smartly with customer instructions, whilst minimizing operational errors, through pre-processing of documents and preparation of outgoing letters and documents. Having oversight of the workin progress, to ensure all instructions are processed on time
- Liaison with internal and external customers on non-routine matters via our client services telephony team, as appropriate.
- Ensure our customers receive a quality service that we promise at all times.

**Requirements**:
To be successful in this role you should meet the following requirements:

- A good team player that is happy to collaborate and deliver on common goals
- Problem solving skills and the ability to think on your feet to find solutions.
- Willingness to take ownership and follow set procedures and guidelines
- Self-led enthusiasm to grow, succeed and learn. We are passionate about you and your career.
- Excellent attendance, time keeping and reliability are all essential skills for this role.

Base location for this role is Leicester. This role will be office-based from start date, with no facility to work from home.

You'll achieve more when you join HSBC.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offeryou a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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