Customer Services Assistant Trade Middle Office

2 weeks ago

Leicester, United Kingdom HSBC Global Services Limited Full time

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

GTS’ vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.

This is a fantastic opportunity join the team as a **Customer Services Assistant.**

In this role, you will:

- Provide a high level of service to customers, working quickly and smartly with customer instructions, whilst minimizing operational errors, through pre-processing of documents and preparation of outgoing letters and documents. Having oversight of the work in progress, to ensure all instructions are processed on time.
- Liaison with internal and external customers on non-routine matters via our client services telephony team, as appropriate.
- Ensure our customers always receive a quality service.

To be successful in this role you should meet the following requirements:

- A good team player that is happy to collaborate and deliver on common goals.
- Have a strong attention to detail to avoid data breaches.
- Problem solving skills and the ability to think on your feet to find solutions.
- Willingness to take ownership and follow set procedures and guidelines.
- Self-led enthusiasm to grow, succeed and learn. We are passionate about you and your career.
- Excellent attendance, time keeping, and reliability are all essential skills for this role.

This is an entirely office-based role, based at our Leicester office. There are no opportunities to work from home.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support when you return to work
- A contributory pension scheme with a generous employer contribution.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

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