Project Leader

Project Leader (RLM Delivery)

Salary from £44,000 - £55,000 per annum plus strong benefits package

Location: Aspect House

Permanent / Full Time
- Help us create a better future, quicker_

Role

To lead, mentor and coach the Raised Lateral Mains (RLM) Team to create a team focus on providing gold standard customer service for both internal and external customers.

Measure the levels of outputs provided by the team ensuring safety, quality, and efficiency.

Consistently confront attitudes, outlooks and practices that do not support the company’s commitment to Customer Service.

Deliver LV Services and all related activities, through excellent communication, preparation and organisation of each incoming request and its corresponding delivery with internal and/or external delivery units.
- What you’ll be doing_- Lead and coach a team of staff to ensure safe working practices are utilised while maximising outputs and productivity levels in line with relevant business objectives.- Analyse team performance to ensure ongoing delivery of outputs are completed within unit and authorised prime costs, to required quality standards and within required timescales, identifying opportunities for future improvement.- Through effective performance management, manage the behaviours and performance of team members, where appropriate ensuring that all concerns are managed in accordance with relevant Company procedures.- Ensure teams are competent, authorised and equipped to meet the needs of the work programme.- Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.- Proactively assist respective areas in the management of daily and longer-term resource planning.- Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimising discretionary spend, ensure proactive control of costs and scheme closures within defined timescales.- Support robust stakeholder and customer interfaces to facilitate the delivery and communication of short, medium, and long-term plans and deliverables affecting local communities and stakeholders.- To lead and manage teams to ensure everyone’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.- Support the development and delivery of robust short (6-12 week) and medium (3 - 12 month) plans to facilitate business deliverables in line with general enquiries volume and marketplace movement.- Lead and drive the efficient and effective delivery of performance targets including, but not- limited to:
- Broader Measure of Customer Satisfaction.- A Service Level that gives customers of the process the equivalent of a “Time to Connect” (current aim 6-8 weeks to electrically complete)- Management of customer complaints- Support the integration of asset stewardship values within teams through delivery, incorporating localised feedback.- Integrate Operational Excellence principles in all undertakings.- Ensure the accurate and timely capture and recording of data within corporate systems.- Ensure customer records are accurately maintained within corporate systems and that all customer interactions are recorded
- What you’ll bring_- Expert stakeholder and customer service engagement.- Expert knowledge of standards required of construction and maintenance works, including working knowledge of health, safety, and environmental legislation.- Expert knowledge of corporate systems required to manage resource deployment and productivity, finance, output delivery and safety.- Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance.- Proven experience of managing, motivating, coaching, and developing teams to ensure everyone’s potential is fully developed and to inspire a culture that ensures the delivery of business outputs.- Team management experience, with a strong performance ethos and a track record of driving and delivering projects and initiatives.- Ability to communicate and present information effectively to all levels.- Ability to manage competing priorities using practical engineering and financial judgement to determine optimal solutions.- Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating within.- Where appropriate, technical, and operational experience in a relevant engineering leading role within a utility environment.- Awareness of Energy Networks policies, procedures and working practices, associated with the management of people and the execution of work plans.
- Minimum Criteria_- SVQ/NVQ qualification or equivalent experience.- Minimum of 2 years Team Management experience and / or a minimum of 2 years managing Service Partners responsible for maintaining or upgrading the electrical network.- Excellent Cus