Complaint Handler

1 week ago

Glasgow, United Kingdom Chubb Full time

Are you fluent in German, Spanish or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you

Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.

We’re looking for a Dutch-speaking Complaint Handler to join our European Complaints Team. This role can be based in either our Glasgow or Madrid office. As part of the team, you’ll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You’ll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements. We will also consider German or French language skills for this role.

**Key Responsibilities**:

- Identify, investigate, and resolve complaints promptly and fairly
- Conduct thorough investigations to determine root causes
- Draft clear and professional Final Resolution Letters
- Meet quality and efficiency standards set by Chubb
- Adhere to SLA and regulatory timelines
- Manage your caseload effectively
- Work within Chubb’s standards and frameworks
- Participate in the Training and Competency Framework

- Previous experience in complaint handling or customer service
- Fluency in German, Polish or Spanish
- Advanced (C1) level of English (essential)
- Excellent listening skills
- Strong verbal and written communication skills
- Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
- Proficiency in Microsoft Office packages
- Insurance knowledge is a plus, but not essential

**Integrity. Client focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  • Complaint Handler

    6 days ago

    Glasgow, United Kingdom Davies Resourcing Full time

    INDTEM **Are you a Complaint Handler looking to further develop your career? If that’s you, then keep on reading!** We are currently working with a Large Financial Services company that is looking to hire multiple Complaint Handlers on a project clearing a large backlog of cases and helping improve the overall complaints function. **So, are you?** - A...

  • Complaints Handler

    6 days ago

    Glasgow, United Kingdom Huntswood Scotland Limited Full time

    **JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.** **Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the...

  • Complaints Resolution Handler

    3 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Complaints Resolution Handler Location: Glasgow (Hybrid) Salary: £25,000 Hours: Monday–Friday, 9am–5pm (1 late shift every 6 weeks) Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling...

  • Complaint Handler

    3 days ago

    Glasgow, Glasgow City, United Kingdom Chubb External Full time

    Are you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for youJoin one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and...

  • Complaint Handler

    1 week ago

    Glasgow, Glasgow City, United Kingdom Chubb External Full time

    Are you fluent in Dutch and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for youJoin one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive...

  • Complaints Handler

    2 days ago

    Glasgow, United Kingdom Sedgwick Full time

    Complaints Handler IF YOU CARE, THERE’S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do....

  • Complaints Handler

    2 days ago

    Glasgow, United Kingdom Gallagher Full time

    **Introduction**: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll...

  • Customer Complaints Handler

    2 days ago

    Glasgow, United Kingdom Huntswood Scotland Limited Full time

    **JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.** **Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the...

  • Complaints Handler

    12 hours ago

    Glasgow, United Kingdom Axa Full time

    **Description**: We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see...

  • Complaint Handler

    4 days ago

    Glasgow, United Kingdom Meraki Full time

    **Complaint Handler - Polish Speaker** **Glasgow - Hybrid (2 days office)** **Perm, Full-time** **£25,000** Meraki Talent is partnered with a global insurance product provider to appoint a Complaints Handler (polish speaking) on a full-term, permanent basis. This opportunity offers a hybrid working model and a salary of up to £25,000 depending on...