Customer Service and Client Engagement Advisor

2 weeks ago


Newcastle upon Tyne, United Kingdom Tyneside Training Services Limited Full time

SALARY: £23k-£25k (Depending upon experience)

HOURS: Monday-Friday Between 8.00am-4pm

HOLIDAYS: 25 Days per Annum + Bank Holidays

BASE: Camperdown Industrial Estate, Killingworth

We are looking for a Customer service/Client Engagement Officer to Join our team here at Killingworth reporting to our Business Development Manager.

JOB ROLE:

- Driving exceptional customer service, managing client expectations and queries
- Booking transport and logistics training (CPC -ADR -Theories - Transport Manager
- LGV - FLT)
- Advising clients of pricing for commercial activity and available funded programmes
- Obtaining deposits and payments from prospective clients Via Worldpay
- Booking Tests/Theories/Exams/DTS Subscriptions
- Diary Management
- CPC uploads and tests
- Increase the value of current customers whilst attracting new ones.
- Utilise appropriate digital marketing platforms.
- Plan and oversee new outbound sales initiatives.
- Work complementary to inbound activities ensuring alignment of purpose.
- Maintain a detailed and open access CRM as a “central source of truth” for customer contacts.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications
- Provide timely and appropriate feedback to internal stakeholders that enables the provision to continue to improve.

**Experience**
- 2 years’ experience of working within an LGV training environment
- Experience of working in transport and logistics training sector is desirable but not essential
- Strong spoken and written communication skills, with an ability to communicate at all levels.
- Demonstrate a strong and effective interaction with others as an effective leader.
- Excellent IT skills including the Microsoft Office package

**Job Types**: Full-time, Permanent

Pay: £16,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service and Client Engagement Advisor



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