Collections Co-ordinator

3 days ago

St Helens, United Kingdom MPAAS Full time

**Who are MPAAS?**

MPAAS are an accredited Meter Operator and Meter Asset Manager which means that not only do we own the smart meter asset, but we can fit the smart meter on behalf of your energy supplier. This makes us the face of the energy supplier; the ones who visit your home or business and our qualified Dual Fuel Meter Installers undertake the installation.

In addition to this we also undertake revenue protection work for our energy suppliers.
That’s why we pride ourselves in delivering first class customer service to all of our consumers. From the point of booking through to installation our personalised consumer journey keeps everyone informed every step of the way.

**Summary of the role**

We have an exciting opportunity for a Collections Co-ordinator to join a busy Services team in our back-office division at MPAAS. This is a fast paced, agile, and evolving role within a successful business area within the energy sector with a culture focussed on customer satisfaction and positive outcomes.

As this is a new role to the business, there will be plenty of opportunities to develop the role and department with opportunities to progress in the future.

**Your overarching key responsibilities**
- Working as part of a very friendly team, your role will be to support our offshore teams and deal with any exceptional cases.
- You will assist the Collections Team by providing daily support, communicating any changes to processes, and managing any day-to-day general queries
- Ideally you will have experience in an office environment, be confident on the telephone and be proactive in identifying opportunities to improve the department's performance.
- Speaking with our clients and customers to create positive outcomes from any issues that may arise

**Where you will fit in the Company**

This role will sit within our Back Office Customer Service Department

**What we are ideally looking for in you**
- Previous experience working in a collections type of role would be ideal but not essential
- Experience working in a customer service role
- Experience on working with Microsoft Office tools such as Outlook, Word and Excel
- Ability to work as part of a wider team and hit deadlines
- Interested in creating and developing policies and procedures to improve our efficiencies

**The Salary & Terms applicable for this role**
- **Basic Salary**: £22,000 - £24,000
- **Working Hours**: 37.5 hours per week Monday - Friday
- **Bonus**: 10% annual bonus - Based on company performance
- **Holidays**: 31 days (Including bank holidays) - Extra day for every full year worked at MPAAS up to max of 33
- **Holiday Buy & Sell Scheme**: Purchase up to 5 extra days holiday per year
- **Private Health Care Scheme**: After 3 months service you will have the option to enrol onto our Private Health Care Scheme
- **Life Assurance**: 2x your annual salary

**Thinking about applying?**

We are an equal opportunities employer and believe in treating people with equal respect
- the business wouldn’t succeed without you. That being said, if you need us to make any kind of adjustment to accommodate your needs, then let us know.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Flextime

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