Data Analyst Optional Apprenticeship

5 days ago

Manchester, United Kingdom Citation Full time

Data Analyst (Optional apprenticeship) Location: Hybrid split of home and office (Wilmslow) **Salary**: up to £20,000 per annum We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don't do office politics or "that's not my job". We listen,support and take ownership. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who areexperts at what they do and smile whilst they are doing it. The Role Working in a fast-paced team you'll be working at the heart of our contact centre to ensure we are maximising the performance of the department. This role gives you the opportunity to excel at what you do; solving problems, looking for trends and helping findsolutions to improve business performance. On a day-to-day basis, you'll be - Working with colleagues from various departments to support them with data, dialler and basic telephone system issues. - Supporting colleagues using our dialler system and with low-level technical issues. - Analysing data from call statistics to help the business identify the most efficient way of using data and identifying trends in call patterns/activities. - Working with colleagues to resolve error reports with a view to preventing recurrence. - Identifying, collecting and migrating data to/from a range of internal and external systems. - Manipulating and linking different data sets as required. - Performing routine statistical analyses and ad-hoc queries. - Assisting in the production of performance dashboards and reports. - Assisting with data quality checking and cleansing. What you'll bring to the role is - Great communication skills enabling you to influence and gather information from a range of stakeholders. - You'll love problem-solving and being proactive. - Eager to learn, as no two days are ever the same. What's in it for you? We don't take ourselves too seriously, and we don't expect you to either From your birthday off (paid), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair shareto keep things fun.

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