Tenancy Enforcement Officer Nw

**Job Title**

**Tenancy Enforcement Officer**

**Contract Type**

**Permanent**

**Hours**

**Full time - 35 Hours per week**

**Persona**

**Agile with home visits and remote working**

**Working Location**

**Manchester**

**Reporting Office**

**Nexus House, Manchester, M16 9HQ**

**Salary**

**£36,073 - £40,014 depending on experience plus ECU if policy requirements are met.**

**13**th June 2025 at 23:00**

**Interviews will be held in person on a date to be confirmed**

**Role Profile - Tenancy Enforcement Officer.doc**

Would you like to join our revamped Housing Management Team as a Tenancy Enforcement Officer and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

**Why choose L&Q?**

We offer a competitive annual salary and staff benefits package.
- Strong family-friendly policies
- Committed Learning & Development
- Annual leave starting from 28 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Employee discount/benefits portal
- Westfield Health Cash Plan
- Great places to work certified 2024-2025
- Best Workplaces for Women

**As the Tenancy Enforcement Officer, you’ll be responsible for the following**:

- Provide a proactive antisocial behaviour (ASB), Domestic Violence (DV), Tenancy fraud and tenancy management service including investigative, enforcement and preventative activities.
- Ensure effective support to both ASB complainants and alleged perpetrators to ensure that residents can maintain their tenancies in line with their tenancy obligations.
- Listen actively and convey key messages and describe processes clearly and effectively.
- Be proactive in initiating and supporting preventative community projects which help to minimize / prevent ASB.
- Achieve defined customer satisfaction measures and performance metrics.
- Prepare Civil Procedure Rules (CPR) compliant statements and accompanying legal documentation.
- Advocate at court through rights of audience to secure enforceable legal orders and / or court directions.
- Respond to general correspondence in line with policy and procedures, and assist in dealing with, and replying to, customer dissatisfaction and complaints councillor and MP enquiries.
- Participate in a Customer Hub duty rota (8:00am - 6:00pm Mon - Fri) or hunt group to resolve customer queries about Enforcement at first point of contact and participate in the High Rise Living Team developing and delivering a bespoke customer officer for high rise customers.
- Other reasonable duties in line with the needs of the Trust including flexibility in covering the duties of other members of the Neighbourhood’s Team during periods of high demand or absence.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to suppo