Tenancy Support Officer

Job Introduction
**So. What is this role exactly?**

This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team.

At YHG our priorities are to keep people safe and be a great landlord and as a Tenancy Support Officer, you will have a key role to play in this. Working with new and existing YHG customers to provide support with their practical and personal challenges, you will deliver pro-active solutions to enable customers to sustain their tenancy.

You’ll provide one to one support, advice, and guidance to customers within Wigan and North Manchester over a wide range of support issues and manage referrals to specialist agencies.

**What will my working week look like?**

**You will be home based but work flexibly to support YHG customers in your area.**

**What will I be responsible for doing?**

First and foremost, you will.

Be working with new and existing YHG customers to provide support on issues that could be putting their tenancy at risk.

Manage your own caseload, and work in partnership with our customers, colleagues and external agencies and take a holistic approach.

One of the great things about this role is the positive impact you can have on customers lives and futures.

You will be skilled at building trusting professional relationships with customers and supporting them in developing the confidence and skills to manage their own tenancy.

You triage referrals and work closely with other colleagues across the business to make sure customers get the right support and services. You will ensure that case notes and other records are kept updated and collect and record key data to demonstrate the positive outcomes of your work. You will work collaboratively with your tenancy support colleagues, sharing good practice, ideas, contacts, and solutions.

**And what would make me stand out from the crowd?**

To be a successful as a Tenancy Support Officer, here at YHG, you will have.
- experience in providing one to one support to vulnerable customers in a social housing context.
- good knowledge of best practice in safeguarding adults and safeguarding children
- the ability to build good working relationships with partner agencies
- experience of developing support plans with customers and key internal / external stakeholders
- excellent communications skills

Ideally you will be a.

Passionate advocate for people who need support, helping people focus and build on the positives in their life.

Someone who is skilled at communicating and building trust and empathy with customers and works positively with colleagues and other professionals.

This role is really suited to someone who is resilient and persistent, finds creative ways to engage with customers, can work independently and manage their own caseload.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

**That all sounds great, what’s in it for me?**

In return we offer £24,000 -£26,550 for a 35-hour week, and **25** days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

To see more of our benefits please see the attached benefits information sheet.

This role also offers genuine progression opportunities with a wide range of training available both from YHG and local authority partners.

If you feel this could be the right role for you, we would love to hear from you

In addition to the above you will embrace the culture of continuous improvement to support Value for Money