Claims Technician

2 days ago

Cardiff, United Kingdom Sedgwick Claims Management Services Ltd Full time

**Position: Claims Technician - Commercial**

**Job Type**:Full Time, Permanent

**Location**:Cardiff

**Working Hours**: Monday - Friday. 9am-5pm with Flexibility if required

**Salary**:Competitive Salary Based on Experience

**About Sedgwick**:
For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions.

Taking care of people is at the heart of everything we do. When people contact us at Sedgwick, they can be facing an unsettling and stressful event. We are here to provide compassionate care and expert guidance.

**Benefits - Claims Technician**:

- Competitive salary depending on skills, experience and qualifications
- Flexible Hybrid options
- Assistance and support to progress your career through CII/CILA examinations
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

**The Opportunity -Claims Technician**:
This is an excellent opportunity for a talented and experienced Claims Technician to really make a difference to people and provide superb customer service to the portfolio of clients within our Commercial Division.

The role would suit someone presently in a claims support role wishing to develop their career further.
- Working alongside a team of Commercial Adjusters, you'll assist in managing cases
- Work with colleagues sharing information, gathering evidence and working with stakeholders
- including brokers, insurers and others to provide full account case details of the claim through to settlement or repudiation.
- Most importantly, you'll be able to put yourself in our customer's shoes, see the full picture and be able to make decisions based on the facts, treating all claims on their individual merits.

**About You - Claims Technician**:

- Experienced in dealing with high value household and/ or commercial property damage insurance claims
- Superb communications skills - listening and acting upon information given
- The ability to work on your own initiative and take ownership of your own caseload of claims
- Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
- Understanding and empathy when required
- Team orientated
- Able to prioritise your workload on a daily basis
- Excellent keyboard/ IT skills/Darwin
- Ideally be educated to an advanced level
- Dip CII/cert CILA qualified or willing to work towards this qualification

**Supporting You**:
If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss optionsthat take into consideration your personal needs for this position during your interview.
- Sedgwick is committed to being _an Equal Opportunity Employer and a Drug-Free Workplace._

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