Administrative Officer

**Administrative Officer - Gloucester - 76474**
**£21,775**
**Gloucester**:
**AO Administrative Officer Enforcement**

**Proud to Serve. Proud to keep justice going.**

**Who Are We?**

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

**Key purpose of the role**

Criminal Fines Collection and Enforcement (Enforcement) is the part of HMCTS responsible in the main for the collection and enforcement of financial penalties imposed by the criminal courts and the subsequent disbursement of funds. Financial penalties include fines, costs, victim surcharge, and compensation to victims of crime. HMCTS takes the recovery and enforcement of financial impositions very seriously and remains committed to ensuring impositions are paid. The courts will do everything within their powers to trace those who do not pay and use a variety of means to ensure the recovery of criminal fines and financial penalties. Money can be deducted from an offender’s earnings or benefits. Other ‘upfront’ compliance actions include, increased use of telephone and text message chasing and use of tracing tools. Warrants can be issued instructing approved enforcement agents to seize and sell goods belonging to the offender. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Community Penalty Breach Warrants and other enforcement work.

**Duties may include**:

- Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
- Process financial information
- Contact relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
- Create and update records on in-house computer system and data input.
- Collection of financial impositions imposed by the court.
- Enforcement of financial impositions using designated Fines Officer Powers.
- Process Casework including standard documentation and information, court orders, claims, fines, fees etc.
- To work to workload targets in terms of throughput and accuracy.

We are looking for resilient, resourceful, and adaptable individuals who can show they have the experience required to deliver in a fast-paced organisation and can thrive in an environment that is changing constantly.

You will need strong organisational and communication skills as well as being a good team player. You will demonstrate a strong ability to prioritise workloads, adapt to changing priorities and most importantly put the customer at the forefront of everything you do.

**Civil Service benefits include**:

- Access to a generous Civil Service pension scheme.
- 25 Days holiday rising with service.
- 1 “Privilege” day holiday per year.
- Option to buy or sell up to three days leave each year.
- Benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption, and maternity leave.
- Free annual sight tests for employees who use computer screens.
- Interest free season ticket and bicycle loans.

**Additional Information**

**Support When ing**

**Salary**:
£21,775

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibiliti