Key Account Credit Controller

**About The Role**:
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**Key Account Credit Controller**

We have an exciting opportunity at Credit Management department in Caerphilly for a Key Account Credit Controller.

Working within the Credit Management Department, a Key Account Credit Controller is responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collection of aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.

The role requires the incumbent to operate under the **phs **brand using in-house systems, Excel and other reporting functions in order to work closely with our largest clients.

**Key Tasks and Responsibilities**:

- Identify overdue accounts and contact customers to obtain a payment date, in accordance with ISO procedures.
- Resolution of queries and the ability to update reports within Excel with up-to-date status’ - using such reports to assist in resolving issues with customers relating to aged debt, where necessary.
- Follow contact schedules in accordance with standard procedures and update relevant reports and databases.
- Update monthly Aged Debt Reports for management.
- Negotiate with customers to ensure that outstanding debts are cleared within a reasonable time period.
- Create and maintain Purchase Order (PO) Databases for accounts where PO Numbers are a requirement.
- Monitor Un-Invoiced suspense entries and make sure that there is nothing holding up the release of invoices.
- Deal with all incoming work items promptly and efficiently, ensuring customer satisfaction, and action relevant amendments whilst updating customer account information.
- Identify genuine queries and raise appropriately with the support team ensuring all relevant information is obtained/provided.
- Create and maintain good professional working relationships both internally and externally.
- Reach targets relating to reduction rates, overdue percentages, residue debt - all with a view to reducing the DSO (Day Sales Overdue). Also maintain a high level of quality when audited each period on the updating of reports, databases and following relevant cycles.
- Ensure that customer accounts are accurate, up to date and appropriately allocated.
- Processing cheque refund/write off request.

Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits.

**In return for your commitment and expertise, you will receive**:

- An annual basic salary of £20- 21k.
- 23 days annual leave plus bank holidays
- 36.25 hour working week
- Monday to Friday (no weekends).
- Company pension scheme.
- Holiday buy and sell scheme (after 6 months).
- £1000 discounts and savings via PHS Perks.
- We offer accredited ILM Management training internally and externally.
- Ongoing career and development opportunities.
- Full training and support.
- 24-hour Wellbeing Helpline.
- Free Parking.

**Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.**

**Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.**

**At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.