Administrator

**Administrator**

Basic Salary: £21,000

**Cores Duties - Summary**:

- Responsibility for all post sale administration.
- Dealing with client enquires and managing their expectations.
- Providing outstanding customer service.
- Liaising with customers via phone.
- Making call backs to book diary appointments for colleagues.
- Provide insurance Advisers with regular updates.
- Managing your own time to complete the tasks allocated.

It’s important to always have a high regard for compliance within a FCA regulated business and adhering to all legislation and regulatory guidelines, including resolving customer’s dissatisfaction appropriately and log all instances of dissatisfaction reported to you.

**Skills and Experience - Essential**:

- Previous Administrative experience.
- Excellent Communication skills, both written and verbal.

**Competencies**:

- Excellent written and verbal communication skills, able to demonstrate an outstanding telephone manner.
- Strong commitment to delivering exceptional customer service.
- A proven track record in working efficiently with attention to detail and adherence to process.
- Demonstrates reliability, transparency and honesty.
- Excellent time management skills, able to plan your duties within your day.
- Excellent organizational skills and capable of multi-tasking to tight deadlines.
- Co-operates well with others, adapting to a team ethos, always showing team spirit.
- Demonstrates problem solving attributes when required.

**Working Hours**:

- 37.5 hrs per week on a flexible basis (No weekends)
- Normal business hours are: Monday - Friday, 8:30am-5pm.
- One day each week will vary from this, working 10:30am-7pm.

**Pay and Benefits**:

- £21,000 basic salary per annum.
- 28 Days Holiday plus Extra Annual Leave as a Loyalty Day for each year of service (capped at +7).
- Additional Annual Leave day on your Birthday.
- Option to sell/buy additional Annual Leave.
- Free access to a range of benefits under the company’s Health Cash Plan which can be used across a range of areas including: optical, dental, complementary therapies and counselling.
- Free on-site gym with 24 hour access.
- Free on-site parking.
- Free daily shuttle bus transfer from Cardiff Central Station to the office.
- Option to take partial Annual Leave (as opposed to only Half or Full Days).
- State of the art office space, with a fun and lively atmosphere.
- Annual Awards Ceremony to recognise achievements and excellence from our employees.
- Staff Events throughout the year inc. a Social Calendar.
- All-expenses-paid Christmas Party.
- Free hire of Brompton Bikes to use to and from the office.

**About Us**:
Vita provide independent expert advice to the people of the UK, helping to protect the things that matter most in life, such as their family, their home and their income; achieved by arranging Life Insurance, Critical Illness Cover and Income Protection solutions.

Since 2010, we’ve arranged over £1 billion of cover for our customers with the top insurers in the country, including Legal & General, Aviva, Zurich, AEGON, LV=, AIG Life plus many more.

Our customers are at the heart of everything we do and we pride ourselves on being a pleasure to do business with. Why not view our Feefo page to read what our customers are saying about us?

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Administration: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person