Front of House Receptionist

2 weeks ago

Droitwich, United Kingdom CLiiKK Accident Repair Centre Ltd Full time

**Role Responsibilities**:

- Welcome and assist customers in person or over the phone, providing information about the repair process.
- Manage the capacity of the body shop by scheduling vehicle bookings and coordinating vehicle drop-offs and pick-ups.
- Address customer and insurer inquiries, documenting details and effectively communicating them to the workshop team if needed.
- Arrange recoveries for vehicles as required.
- Handle administrative tasks such as processing parts purchase invoices, excess invoices, and sales invoices.
- Provide regular updates to customers regarding the status of their repairs.
- Understanding of BMS
- Strong IT skills with experience using Microsoft platforms.
- 3 to 5 years of experience in the accident repair industry or within a fast-paced business environment.
- Good understanding of motor vehicles and the repair process.
- Excellent organisational skills with the ability to multitask in a busy body shop setting.
- Outstanding communication skills to effectively support the team and interact with customers.
- Knowledge of BSI standards and administration would be advantageous.
- Ad-hoc duties which may vary due to the climate.

**Why Join Our Team**:

- Opportunity to work for a company with strong values and ethics.
- Deliver outstanding customer experiences in a professional and supportive environment.
- Be part of a dedicated team that strives for excellence.
- Showcasing your current knowledge and skill set in the field.
- Act as a proactive member of the company, contributing to its success.

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Front of house Receptionist
Expected start date: 20/01/2025

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