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Support Officer

2 weeks ago

Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

The post holder will sit in the Quality Improvement Team and they will primarily support the Cancer Improvement Programme. They will assist the Programme Leads in the delivery of complex improvements across the organisation. They will build strong relationships with the Central Cancer Team and others across the local Cancer Alliance.

The postholder will support improvement work linked to Cancer Services and there will be a particular focus on cancer pathway re-design. These projects have a high level of complexity due to the range pathways in the Trust which interlink with neighboring Trusts across the Humber Coast and Vale footprint and with primary care.

The post holder will provide essential co-ordination support to the Cancer Improvement Programme and individual workstreams where the need is identified. They will provide administrative support to the programme and Quality Improvement Manager, resolving day to day problems independently as they arise.
1. Assist or co-ordinate the completion of other project and governance documentation including project plans, risk/issue registers, quality impact assessments and highlight reports.
2. Gathering, analysing and presentation of necessary data to meet programme/project governance and assurance requirements.
3. Support the development of communication and engagement plans for projects and where required, assist with the delivery of these plans. Work with the corporate communications team to ensure proactive communication of a constantly changing, complex message to the Trust through various medias.
4. Support delivery of projects within the Cancer Transformation Programme by undertaking activities such as research, conducting surveys, audit activity, etc.
5. To be a point of contact for the team and handling sometimes complex queries for multiple projects.

Hull University and Northern Lincolnshire and Goole Foundation Trust have high ambitions and we are committed to delivering more together for the populations we serve. Our two Trusts have been collaborating at pace to re-engineer services and identify how we can better provide those services across our complex geography for the benefit of our patients.

Now the 11th largest NHS Acute organisation serving a population of 1.5 million people this is an exciting time to join our organisation and the Cancer Improvement Programme.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
2. Organise and schedule a range of meetings to support the Cancer Improvement Programme. This includes booking suitable internal/external venues (with refreshments and/or equipment as required); checking attendee availability; draft preparation, collation and distribution of agenda and supporting papers; attending to take minutes/notes as required for internal and external meetings which include external stakeholders. This may require travel and maintaining master files for meetings managed by the Cancer Transformation Team.
3. Prompt and follow up work assigned to senior colleagues from within and outside of the Team to ensure that deadlines for meetings are met on a timely basis. This requirement extends to papers required for meeting from outside the organisation.
4. Assist or co-ordinate the completion of other project and governance documentation including project plans, risk/issue registers, quality impact assessments and highlight reports.
5. Gathering, analysing and presentation of necessary data to meet programme/project governance and assurance requirements.
6. Support the development of communication and engagement plans for projects and where required, assist with the delivery of these plans. Work with the corporate communications team to ensure proactive communication of a constantly changing, complex message to the Trust through various medias.
7. Support delivery of projects within the Cancer Transformation Programme by undertaking activities such as research, conducting surveys, audit activity, etc.
8. To be a point of contact for the team and handling sometimes complex queries for multiple projects.
9. Assume responsibility for organising office machinery and equipment, including ordering of stationery and supplies and liaising with other department staff as appropriate.
10. Ensure that confidential personal files are maintained as required for the Team and that the holiday and sickness/