German Customer Service Advisor

2 days ago

Watford, United Kingdom Tate Full time

**Job title: German Speaking Customer Service Advisor
**Location: Watford, Office based
**Pay rate: £12.05 per hour
**Contract: 6 months - Temp 2 perm opportunity**

We are looking for a **German Speaking Customer Service Advisor** to join our team based in Watford. It is a front-line role with direct internal and external customer contact and a responsibility to ensure all customers receive a timely, fairand consistent response in a manner that represents TJX Europe.

**Key Responsibilities**
- Assess customer requirements and aim to resolve queries first time whenever possible
- Update and maintain system records, ensuring the relevant information and approval has been provided
- Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
- Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
- Make outbound contact with customers to resolve customer issues
- Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
- Deliver all services in accordance with agreed Service Level Agreements
- Understand operational processes and answer FAQ
- Responsible for own development and support others to maximise potential
- Leave all customers with a good impression of TJX Europe
- Identify and escalate priority issues, only when other options have been exhausted
- Adhere to customer confidentiality guidance and data protection legislation
- Work within key targets/ SLAs set by the business

**Key Skills, Knowledge & Experience**
- Experience of front-line customer service for both internal and external customers, ideally in a query-based environment
- An understanding of what makes great customer service and a desire to deliver it
- Patience and the ability to empathise and build rapport with customers
- Attention to detail and being able to keep track of multiple tasks at once
- Good communication skills, with excellent written and spoken English and Dutch and good listening skills
- Educated to at least GCSE (or equivalent) standard in Maths and English
- IT literate with good keyboard and internet skills
- Happy to work in a rota system, and be able to work weekends and/ or evenings
- Experience of working as part of a small dynamic team

Tate is acting as an Employment Business in relation to this vacancy.

  • German Speaker Customer Service Advisor

    2 days ago

    Watford, United Kingdom Cordant People Full time

    **Job Title: German Speaking Customer Service role **Salary**: £22,500 - £25000 p/a DOE Hours: 9am - 5:30pm (mon-fri) (Some occasion work on saturday if they have high demand - overtime also available) Location: Watford WD25 (Hybrid working - 10 days per month in the office (3 days one week, 2 days the next etc) Permanent Position** Cordant People are...

  • German speaking Customer Services Fashion

    3 days ago

    Watford, United Kingdom The Language Business Ltd Full time

    German speaking Customer Services Fashion & Lifestyle Advisor German speaking Customer Services Fashion & Lifestyle Advisor Job Description Company Background Our client is a successful eCommerce fashion company with a large range of fashion and lifestyle brands that are recognised and sold across the world! Job Responsibilities To work as part of their...

  • German Speaker Customer Service Advisor

    2 days ago

    Watford, United Kingdom Cordant Contact Centre Full time

    **Job Title: German Speaking Customer Service role **Salary**: £22,500 - £25000 depending on experience Hours: 9am - 5:30pm (mon-fri) (Some occasion work on saturday if they have high demand - overtime also available) Location: Watford WD25 (Hybrid working - 10 days per month in the office (3 days one week, 2 days the next etc) Permanent...

  • German speaking Customer Services Fashion

    2 weeks ago

    Watford, Hertfordshire, United Kingdom The Language Business Full time £18,000 - £25,000 per year

    Job Description German speaking Customer Services Fashion & Lifestyle Advisor Job Description COMPANY BACKGROUNDOur client is successful eCommerce fashion company with a large range of fashion and lifestyle brands that are recognised and sold across the worldJOB RESPONSIBILITIESTo work as part of their international customer support team, they wish to...

  • German Customer Care Advisor

    6 days ago

    Watford, United Kingdom Asos.com Full time

    **GERMAN CUSTOMER CARE ADVISOR** **German Customer Care Advisor** Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We're 24/7, we're multi-channel and we're truly global. All of this means that we strive to make our customer's journey with us something we're proud of. We're an...

  • German-Speaking Fashion

    3 days ago

    Watford, United Kingdom The Language Business Ltd Full time

    A leading eCommerce fashion company in the UK is looking for a German speaking Customer Services Advisor. You'll join their international support team, assisting customers through email, live chat, and social media. Candidates should have fluency in German and English, along with experience in customer care. This full-time role demands excellent...

  • German Customer Speaker

    2 days ago

    Watford, United Kingdom Cordant People Full time

    **Location - Watford (WD)** **Hybrid** **Monday to Friday 9:00 to 5:30** **Office Based** **Hours 37.5** **Salary - 22,500 - 25,000 Depending on experience** **Role - Customer Service Advisor (German speaker Mother tongue) This is a great opportunity for anyone who has experience in retail, hospitality and Office based customer service roles. Our client is...

  • Customer Services

    6 days ago

    Watford, United Kingdom Parkside Office Professional Full time

    **An internationally recognised brand in Watford need a German or Dutch speaking customer service advisor with excellent English, £25-27K, 37.5 hours a week (HYBRID working) salary dependent on experience. Excellent opportunity.** KeyResponsibilities**: - To respond effectively to queries relating to customer orders and deliveries - To manage deliveries in...

  • French speaking Trilingual Customer Service Advisor

    3 days ago

    Watford, United Kingdom French Selection Full time

    FRENCH SELECTION (FS) French speaking Trilingual Customer Service Advisor Salary: up to £30,000 per annum Location: Watford Hybrid working with regular office attendance Ref: 8213FC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8213FC The Company: A well-established and...

  • Eu Customer Services

    4 days ago

    Watford, United Kingdom Euro London Full time

    EU Customer Services - German or French - £25K - £27K - Elstree, Herts We have an exciting new role for a successful apparel retailer looking to expand their EMEA team. With the HQ in Vancouver you will be working in the EMEA HQ in Elstree/Borehamwood, near Watford, north of London. As the EU Customer Service & Decoration Specialist, you are the voice of...