Eu Customer Services

4 days ago

Watford, United Kingdom Euro London Full time

EU Customer Services - German or French - £25K - £27K - Elstree, Herts
We have an exciting new role for a successful apparel retailer looking to expand their EMEA team. With the HQ in Vancouver you will be working in the EMEA HQ in Elstree/Borehamwood, near Watford, north of London.
As the EU Customer Service & Decoration Specialist, you are the voice of the company; you are customer driven and a master coordinator. You enjoy getting things done and working alongside experts in design, logistics and apparel.
Main responsibilities:

- Process and proactively manage orders for the company's apparel and coordinate customized order details including: the colour, placement, artwork and detailed instructions for logos or images customers prefer.
- Liaise between customer and production team and other departments as required.
- Work with design specialist to offer recommendations to customers for decoration/customization of logos and products.
- Coordinate special order requirements with other departments such as warehouse and accounting
- Work with decoration/logo suppliers to ensure orders are completed on time and accurately (in-house and 3rd party partners)
- Receive and approve invoices from 3rd party suppliers
- Provide accurate & prompt quotes to customers and sales team
- Assist customers with shipment discrepancies, credit and debit requests
- Proactively manage backorders and out of stock products by reviewing orders and following up with customers to advise status of orders and recommend replacement options
Skills required:

- 1-3+ years customer service experience
- Must be fluent in either Frenc or German written and spoken to a high level.
- Experience in customer services, order management, export would be ideal
- Proficiency in Microsoft Office including Outlook, Word, and Excel (beginner)
- Go-getter attitude: positive, proactive, transparent and team orientated Individual
Please note that we can only consider applicants who already hold a full UK work permit.

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