Front Office

1 week ago


Derby, United Kingdom LGH Full time

**Front Office - Team Member**:
**Derby Mickleover Hotel, Signature Collection By Best Western**:
Be a Part of our amazing Front of Team being the face of the hotel for our guests

**The Opportunity**

An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.

You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional service to all guests.

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- You will be a passionate and engaging individual.
- Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
- Strong organisation and planning skills and the ability to prioritise appropriately.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Experienced in hospitality software such as Opera, Brilliant, etc would be desirable but full training will be given.
- Excellent oral and written communication skills
- Ability to work under pressure.
- Ability to work alone and unsupervised.

**Hotel**

Located to the west of Derby off the main ring road three miles from Derby city centre and just a 10-15-minute taxi journey from the main Derby train station. The Derby Mickleover Hotel, part of the Signature Collection By Best Western is in a real peach of a location with super transport links.

The stunning Peak District National Park on your doorstep for romantic strolls or the seasoned walker.

And you can relive the drama of Pride and Prejudice by visiting the amazing Chatsworth House or simply seek thrills with the family at nearby Alton Towers.

The property has 99 light, contemporary rooms, mixing neutral tones with warm splashes of colour and superb bathrooms, includes nine luxury suites and 15 good value family rooms.

Stylish wedding venue for up to 200 guests, 11 meeting rooms for up to 200 delegates plus Swimming pool, sauna, spa pool, whirlpool, steam-room and a Health and leisure club.

We also have the Grill, lounge and bar serving a menu that is bursting full of feel-good comfort foods.

**About us**

We have 46 hotels in our growing UK portfolio, interna


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