Contract Team Leader

Team Leader - Support

**Offer ID**:

- 56018**Contract type**:

- Team Leader - Support**Schedule**:

- Full-Time**Country**:

- United Kingdom**Equans is looking for a Team Leader to join our team in Bellshill on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.**

The role holder will provide contractual support to the mobile and any site-based teams to be engaged on the Wheatley Contract by focussing on customer service and ensuring efficient delivery of back-office systems.

**What will you deliver?**
- Oversee a team of admin staff by ensuring all processes such as absence, lateness, adherence, Personal Development and setting of objectives are followed in line with Equans processes and procedures.
- Manage the Support Team resource to ensure there is adequate cover throughout the day.
- Demonstrate a clear and focussed approach by maintaining Customer Service and improving Customer Relationships.
- Ensure that every team member is contributing equally and complete a review of workloads using monthly generated reports.
- Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works.
- Take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.
- Demonstrate a rapid response to customer billing issues and show a systematic approach to problem solving.
- Resolve issues at first level and escalate to the Account Manager when/where required.
- Monitor and review completion of the Compliance Document Tracker, highlighting issues and omissions to the Contract Managers and the Account Manager
- Monitor and review the contract monthly report’s and escalate to Contract Managers, the Account Manager, or the Regional Manager where necessary.

**What can we offer you?**

On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- Management experience - including performance / absence and coaching and developing.
- Able to take ownership of their work and be empowered to make their own decisions.
- Strong ability to manage financial issues to maximise profitability from reactive and scheduled extra works.
- Able to Resolve issues at first level and escalate to the Account Manager when/where required.
- Experience in monitoring and reviewing contract monthly report’s and able to escalate to Contract Managers, the Account Manager, or the Regional Manager
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel
- FM / Property Experience

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What's next?**

(XXX SPONSORSHIPCODE XXX)
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work._
- You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ communit