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Head of Physical Passenger Experience
2 weeks ago
"We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world." JOB VACANCY - Head of Physical Passenger Experience **Job ID**: 10453 **Location**: Folkestone, United Kingdom **Company**: Eurotunnel Services Limited **Department**: Commercial **Job type**: Full-Time, Permanent **Salary**: Circa. £70K+, plus benefits. The Role As the Head of Physical Passenger Experience, you will be pivotal in shaping the company’s ambitious Passenger Experience strategy by improving current business practices to drive continual improvement. Ultimately this will help us deliver a market-leading experience for our customers to ensure customer centricity at every step of the journey. This role aims to elevate customer satisfaction and loyalty by overseeing the development and implementation of initiatives that enhance every stage of the travel journey. Principal Accountabilities, Qualifications, and Experience - Develop and implement the new physical experience. Working with architects, builders, and interior designers, ensures that a best-in-class physical experience is built. - Responsible for the end-to-end Customer experience, standards, and service delivered to our customers. - Bachelor's degree. Master's degree is a plus. - Project Management Qualification - Prince2 or equivalent. - Proven experience (10 years) in a customer experience role within the airline, hospitality, retail, or related industry. - Strong understanding of customer experience principles and best practices. - Fluent in English, and French highly desirable but not essential. For more information about Eurotunnel and who we are and the role, please click on the links below: About Eurotunnel Job Description (Head of Physical Passenger Experience)
