Senior Customer Solutions Management, Enterprise

7+ years of technical solutioning, project delivery, customer success, and strategic project/program management - 5+ years of experience with SIs and/or large enterprise sales/delivery - 5+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry - SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience - Experience leading delivery for multi-tower global customer transformations in areas such as mainframe, SAP, and Oracle - Experience successfully partnering with and communicating effectively to C-suite Executives on long term, highly strategic programs - Strong verbal and written communications skills, as well as the ability to work effectively across internal and external organizations - Experience and ability to work in a global context with customers and colleagues - Experience with on-premises to cloud migrations, IT transformation, information security and risk management for enterprise customers

Job summary

Would you like to be part of a team that is redefining the Enterprise IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for an accomplished Customer Solutions Manager (CSM) to support Enterprise Transformation (ET) in the AWS Partner Organization. You will be responsible for helping guide AWS customers along their multi-year journey to the cloud..

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption, guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

Position can sit in the United Kingdom, Germany or Luxembourg

Position may require the ability to travel 25% to 40% of the time, as needed

Key job responsibilities
- You will interface with partners, customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
- You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones.
- You will own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions that are critical to the success of our customer’s cloud journey.
- You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
- You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

About the team

Work/Life Balance

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Inclusive and Diverse Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.