Contact Management Centre Officer

**Contact Management Centre Officer & Police Controller - Hampshire Constabulary - HC416175**

**Location: Southampton**

**Salary**:Circa £26,000 per annum which includes shift allowances and weekend enhancements.**

Policing is a career like no other. Our police officers, police staff and volunteers show courage, teamwork and compassion on a daily basis to make a real difference to people’s lives in the communities they serve.

We look for all kinds of skills, because we know it takes all kinds of people to protect the public. Problem solving, compassion, resilience, respect, courage and teamwork. These are the qualities we are looking for, and if you think you might have the skills to serve why not apply?

**About the role**

**About you**

Your excellent customer service and problem solving skills could be just what we need. More often than not you will be speaking to people in situations where they really need your help. You therefore must be able to stay calm and professional at all times, effectively receiving and recording information accurately to ensure the correct police resource are deployed to members of the public**.**

**Salary and Other Benefits**

In addition to a highly rewarding career and a competitive salary circa £26,000 per annum including shift allowances and weekend enhancements, our benefits are extensive and include:

- An attractive contributory pension scheme
- Childcare Voucher and Cycle to Work schemes.
- Access to Hampshire Police Leisure and Sport (providing a range of family and sporting activities).
- Gym facilities at a number of our buildings.

You will also have the opportunity to be part of a large organisation with all the potential opportunity for development and progression that can bring. Many police officers start off life in other operational police roles, which can provide vital experience that gives them an edge over other applicants.

**Working Hours**:
The public need our help every minute of every day. You will be working as part of team that responds to them 24/7, 365 days per year. This means you will need to be able to join colleagues in working overnight shifts and weekends (including bank holidays). You’ll receive extra allowance payments for these shifts, and they will be scheduled well in advance so that you can plan properly.

Part-Time /Flexible shifts may be available, however please note that you will need to initially be available on a full-time basis for 12 weeks to complete the initial training.

For more information on this role please click on the following link - Contact Management Centre Officer

**Role Specific Training and Support**

Within Hampshire Constabulary you will receive first class training and support:
We’ll provide you with structured job training, personalised tutoring and all the encouragement and support you need to perform in role and complete our comprehensive Apprenticeship Training Programme

On successful completion of the apprenticeship training, you will receive a nationally recognised certificate in contact handling, as well as receiving a pay increase

Please note, if you are an experienced emergency service contact handler, you will still be offered the same supportive training but will not be required to complete the apprenticeship programme.

**Essential Application Criteria**:
If you have been interviewed and were unsuccessful for a Contact Management Centre role you must wait three months prior before re-applying.

Applicants need to be aged 18 on appointment, not for the recruitment process.

**Experience and skills**: We are looking for people with customer service skills, who are able to type at a good speed (min. 28 word per minute) and have good IT literacy.

**Competencies and Personal Qualities**:
Applicants for ‘Contact Handler Transferee’ should note that we will only accept those with recent experience of an emergency service contact handling environment where the applicant has been required to regularly interact with individuals of all ages and from diverse backgrounds.

We are emotionally aware Level 1

We take ownership Level 1

We are Collaborative Level 1

We deliver, support and inspire Level 1

We analyse critically Level 1

We are innovative and open-minded Level 1

As well as Contact Handler roles we are often advertising for a range of police officer and staff roles. More about this is available by searching “Hampshire Police careers” online, or visiting our YouTube recruitment channel.

Hampshire Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustmen