Booking Coordinator

**Job Title** Bookings Coordinator

**Department** Bookings - Fortius Surgical

**Line Manager** Surgical Business Manager

**Location** 2 Fitzhardinge Street / 18 Bentinck Street FSC/ 66 Wigmore Street FCL

**Contract type** Permanent/Full time

**Salary - £26,000 - £28,000**

**About Fortius**

The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in London by a group of leading Orthopaedic Surgeons and Radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their vision was to create a clinic that would bring together the country's leading experts in orthopaedics and sports injury treatment, with a shared commitment to advancing the science of medicine and a better patient experience.

That group of experts now includes over 80 leading specialists, with two outpatient and diagnostic clinics, a surgical centre and an innovative inpatient unit for joint replacement surgery, in partnership with Bupa.

**Overall Purpose**

The Bookings Coordinator is part of the team responsible for the day-to-day clerical and scheduling duties at our busy Surgical sites in Marylebone, Central London.

The post would be suited to a highly organized individual with excellent communication and problem-solving skills with previous experience in a customer service and administration role.

They will work effectively alongside our clinical and administration teams and act as the ‘nerve centre’ to dictate planning and scheduling for our 2 sites totaling 6 theatres and 50 beds. They will have a focus on ensuring maximum utilisation and efficiency.

They will act as a key contact to consultant practices for booking of routine surgeries as well as encouraging and organizing ad hoc sessions.

The post would suit some who is able to be adaptable and proactive in their work, to meet the diverse needs of different Practices and Consultants.

They will lead on the patient experience and communication throughout their pathway and up until admission and the administrative duties associated with this.

This is an office based role with some potential for hybrid working. The individual must be able to communicate and carry out tasks effectively in either setting.

**Principal Accountabilities**
- Manage surgical bookings in accordance with Fortius processes. Work closely with clinical and non-clinical teams at FSC and FCL to plan effectively and act as a central liaison between all areas.
- Liaise with practice managers, medical secretaries and PA’s to arrange surgical bookings.
- To take planning meetings with the clinical teams on a daily, weekly, monthly basis as necessary.
- Work collaboratively with other members of bookings team and the business office - sharing tasks effectively.
- Maintain accurate patient information and up to date information on the company clinical systems (Meddbase and Bluespier).
- Key custodian of the self-pay and surgical quotes enquiry process where appropriate. Providing prompt, concise quotes and information to potential patients and practices. Logging enquiries and pathways accurately.
- Manage the updating, amending and archiving of hospital literature related to surgical admissions and work with marketing team to ensure fit for purpose.
- Keep abreast of financial and billing processes. Contact insurance companies, embassies and 3rd parties for authorisation. Organise quotes and invoices for self-funding patients.
- Assist with onboarding process for new consultants and secretaries if required.
- Maintain patient trackers, request logs and other recording and monitoring spreadsheets.
- Keep abreast of Consultant leave and absences and offer out under-utilised space.
- Working towards ongoing volume targets and KPI’s for Bookings team, the surgical enterprise and Fortius as a whole. Partake in analysis and reporting of targets for weekly, monthly, and annual updates.
- Support with ongoing projects relating to FSC + FCL and other surgical partnerships across the business.
- Practice strict levels of patient confidentiality and GDPR.
- Perform any other duties as requested from time to time commensurate with this role.

**Equality & Diversity**

All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

**Health & Safety**

All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

**Infection Control**

It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated I