Survey Service Consultant

2 weeks ago

Bristol, United Kingdom Landmark Information Group Full time

**Survey Service Consultant**

**Bristol**

**What it's like to work at Optimus**:
We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:

- Competitive salary
- 25 days’ holiday, with optional 5 days unpaid leave per year
- Flexible working
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Cycle to Work scheme and Gym Flex scheme
- Free refreshments and fruit
- Focus on training and career progression
- Family friendly policies

**The Opportunity**

The Surveys Service Consultant will help to convert inbound survey leads and process the associated internal admin and reporting.

The role will involve:

- Support the surveys sales team converting leads and administering surveys bookings
- Confirm the survey requirements with customers
- Allocate the survey instruction to the available surveyor
- Communicate with customers on survey dates
- Resolve any customer queries
- Monitor the completion of scheduled surveys
- Support with the administration and invoicing
- Support the Surveys Manager with surveyor panel management.

**About You**

Effective communicator, excellent telephone manner with customer focus. You will also have/be:

- GCSE or equivalent
- Sales and/or customer service experience
- IT literate to a good standard, particularly MS Office
- Excellent understanding of customer service standards
- Knowledge of the domestic property surveys industry would be an advantage

**About Us**

Landmark Optimus’ conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancing partners that are focused on quality and seamless service delivery. Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.

Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: GH496

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