Call Centre Manager
1 week ago
Contact Centre Manager
My client is looking for an exceptional person to manage their expanding Contact Centre
This is a great opportunity with a rapidly growing business. Working alongside the Operations leadership team and will be responsible for c.40 employees with the sole objective of resolving every contact
This is a hybrid role with 2 days a week working from home and there are bonuses paid quarterly.
This role won't be available for long so drop me across your CV to
**Benefits**:
- £35,000-£42,000 salary as well as quarterly bonuses
- 22 days leave + bank holidays
- Plenty of incentives and company funded discounts
- Free parking on site
You will be responsible for:
- Managing c.5 Team Leaders across call centre and administration functions
- Delivering daily briefs and monthly department meetings
- Driving achievement of core KPIs including increasing 'right first time' and upselling additional products
- Implementing change within a fast paced environment
Ideal Person Spec:
- You will have experience managing people at the level of a senior team manager or Operations Manager
- Passion for delivering change and enhancing the customer experience
- You will have the ability to look at things holistically and understand impact of business decisions
- Proven track record of leveraging technology to simplify processes
- An understanding of how to coach, mentor and inspire people from a wide range of backgrounds
- The drive to know your figures and the ability to quickly analyze and interpret KPI's
- 1 years experience within a B2B environment
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