National Desktop and Field Team Lead

**Job Title: CTP - National Desktop and Field Team Lead**

**Salary: £43,292 to £47,380 plus a Location allowance of £1,639. You will receive £43,292 the band minimum. Progress to the band maximum of £47,380 will be via incremental progression.**

**Location**:Birmingham**

**It takes technical and leadership skill to keep the country safe**

**Counter Terrorism Policing (CTP) needs to stay one step ahead of threats. Our National Customer Service Centre (CSC) provides CTP with vital support, so it’s essential that its technology remains operational every hour of every day. And this is where you could come in — in an exceptionally challenging role where technical ability is as crucial as prominent leadership, and where the environment is often demanding and always fast-paced.**

In essence, you’ll be supporting counter terrorism policing across the whole of the country and overseas. You’ll do that by providing governance and control for the desktop and field engineering function for our national network.

The role involves everything from people management and work and schedule planning to taking ownership of all hardware faults and liaising with affected stakeholders, suppliers and resolution teams. Of course, you’ll look to improve team and operational performance throughout. In addition, you’ll be helping the Desktop Manager develop future Regional working relationships and solutions.

Your ability to mentor your team and translate complex technical issues into everyday language is going to be crucial. You’ll also need to be adept at managing expectations — whether within the team or those of users — and form good working relationships across senior management.

You’ll also bring us leadership ability that’s strong enough to accommodate varying personalities backed by the technical skills to lead experienced Desktop & Field Engineers plus a wider support team.

The hardware environment is largely off the shelf, but we can always give you training. Beyond this, you should be comfortable travelling to multiple sites involving the occasional overnight stays and deputising for the Desktop Manager in their absence.

There’s no doubt that this is a challenging role. But in return, you can look forward to benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.

**Vetting**

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

**Confidentiality Agreement**

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

**Our Employee Commitments**

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

**We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.**

**As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.**

**Salary**: £43,292.00-£47,380.00 per year

Schedule:

- 8 hour shift
- Monday to Friday