Safer Travel Officer

**JOB TITLE**:Safer Travel Officer

**LOCATION**:Warrington

**PAY RATE**:£12.60 per hour

**HOURS**:42hrs/week

**Please note, you should be able to get home from the station after midnight and ideally live within a small distance**

**The Role**:
To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.

**Core duties and responsibilities of a Safer Travel Officer**:
**Officers are required to be both in the stations and also onboard the trains throughout their shifts**
- You will be customer-facing providing a high-profile level of reassurance, offering support and assistance to customers creating a safe and secure environment.
- Provide a clearly visible customer service and safety presence for passengers on board trains and at stations.
- Update electronic daily logs and activity sheets.
- Assist our client’s staff in times of disruption ensuring customer needs are addressed.
- Carry out reactive security checks, following the HOT and WHAT protocols.
- Deliver meaningful crime prevention measures in an interactive and friendly manner in conjunction with British Transport Police.
- Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
- Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
- Assist in reducing crime, anti-social behaviour, and public order offences.
- Be fully aware of the local Emergency Plans for all stations and on board trains.
- Actively engage with staff and customers, providing exceptional customer service.
- Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
- Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
- Support and assist Security Officers that are located at a station.
- Conduct patrols on stations.
- Conduct patrols onboard client trains.
- Ensuring understanding and demonstrable implementation of the company values: Always do right, Always seek better, Always put people first, Be proactive, We Listen

**Patrol Responsibilities**:

- HOT protocol to be followed in relation to suspect packages/vehicles.
- WHAT protocol to be followed in relation to suspect people.
- Enforcing Railway Byelaws
- Safeguarding duties involving vulnerable adults and children

**Health & Safety Responsibilities**:

- To comply with health & safety instructions and directives issued within our client’s Safety Manual.
- To use the appropriate safety equipment properly and to wear Personal Protective Equipment where applicable and report any loss.
- To refrain from the wilful misuse or interference with anything provided in the interests of health, safety and welfare.
- To refrain from any action that might endanger themselves, other employees, customers or members of the public.
- To report immediately any accidents, incidents or near misses as soon as possible. This should include both personal injury and vehicle damage.
- To comply with all company policies including the Safety and Environmental Policy Statements and Drugs and Alcohol Policy.
- To continuously conduct a dynamic risk assessment at all times.

**Key skills**:

- Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
- A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
- Good conflict management skills and the ability to diffuse situations appropriately.
- You will need to hold a valid SIA Door Supervisor License
- You must have an excellent level of communication with a good command of the English language.
- Good written English is essential.
- You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health & safety regulations.
- You can work as part of a team, whilst demonstrating initiative and ability to work independently when required.
- Hold a current, valid SIA Licence
- Can provide a full 5 years of work history without gaps.
- Have a flexible approach to working shifts including weekends.

**Location**:
Roles are based from station hubs where you will then travel on the network, with a requirement to support at intermediate client managed stations and on board client train services.

**Benefits**:

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