Hotel Receptionist

1 day ago

Kendal, United Kingdom The Castle Green Hotel in Kendal Full time

**Castle Green Hotel, Kendal**

The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms.

**Job Overview**

To provide a welcoming and efficient first point of contact for guests, ensuring a positive experience from check-in to check-out. The receptionist handles reservations, manages guest inquiries, processes payments, and coordinates with other departments to meet guest needs, contributing to the smooth and professional operation of the hotel.
- Experience of working in a customer focused environment
- A desire to provide excellent customer service
- Excellent organisational and multitasking skills
- A friendly approachable manner

**Main Responsibilities**
- Provides an effective, efficient service at all times to standards in line with company procedures
- Anticipates guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner
- Provides guests with a service that sells whenever the possibility arises to maximize hotel sales
- Ensure efficient, effective communication between departments and reception and that an effective handover between shifts takes place
- Be fully conversant and able to operate the hotel front office system
- Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
- Follow departmental security procedures around the banking of cash and maintaining the float level of the till/safe
- Ensure that the handover procedures are followed in the transferring of all relevant information daily.
- Check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures

**Contract & Hours**

Permanent position

Full-time 37.5 hours per week, shifts ranging between 7am and 11pm, 5 out of 7 days per week.

£12.70 per hour, £24,765 per annum.

**Castle Green Values**
- **Team Work**:

- We are committed and supportive of each other
- **Excellence**:

- We are proud to create memorable experiences which exceed expectations
- **Passion**:

- We are enthusiastic and dedicated to being the best in everything we do.

**Castle Green Benefits**
- Competitive rates of pay
- Stunning location
- Birthday voucher towards hotel dinner
- Half price membership at Pulse Health & Fitness
- 20% off beauty treatments
- Reduced rates at other Legacy, Best Western and Lake District Hotel Association hotels
- Staff events
- Fourth HR - online system for holiday booking and payslips
- Hospitality Action - 24/7 Employee Assistance Programme
- Five Year Club with additional benefits
- Online Learning Platform
- Cycle to Work Scheme

**Job Type**: Permanent

Pay: £24,765.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking

Work Location: In person

Application deadline: 07/07/2025
Reference ID: R0625

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