Hotel Receptionist

2 weeks ago


Kendal LA HP, United Kingdom The George hotel Penrith Full time £28,000 - £42,000 per year

We are seeking a professional and friendly Receptionist/General Assistant to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

  • Greet and welcome guests in a warm and professional manner.
  • Answer phone calls promptly, demonstrating excellent phone etiquette while addressing enquiries or directing calls as necessary.
  • Manage the reception area, ensuring it is tidy and presentable at all times.
  • Assist guests with check-in and check-out procedures, providing information about hotel services and local attractions.
  • Handle guest complaints or concerns with empathy and professionalism, ensuring satisfactory resolutions.
  • Maintain accurate records of guest information and reservations.
  • Collaborate with other departments to ensure seamless guest experience.
  • Serving drinks to hotel guests and assisting in the Food and Beverage department, as and when required.

Skills

  • Strong guest services skills with a background in hotel or hospitality environments preferred.
  • Excellent phone etiquette and communication skills, both verbal and written.
  • Ability to work well under pressure while maintaining attention to detail.
  • Proficient in using office equipment and computer software relevant to reception duties.
  • A friendly disposition with a professional appearance and demeanour.
  • Experience of working with RezLynx/Guestline preferred but training will be given

This is a good opportunity to join our evergrowing hotel and team and be part of our exciting development. No live in available so candidates will need to live within a commutable distance.

Job Type: Full-time

Pay: £12.30 per hour

Expected hours: 37 per week

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person


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