Debt Management Administrator

Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables. One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.

The Debt Management Administrator is responsible for overseeing and completing the day-to-day debt management-related tasks with a focus on accuracy, completeness, and compliance.

This role involves managing and overseeing customer accounts, handling billing and account-related queries, as well as collaborating with the Team Leader and other departments to improve processes and address customer/client concerns.

**Responsibilities**:

- Reconcile customer accounts with high level of accuracy, initiate and complete chasing procedures in line with the Key Performance Indicators (KPIs) set.
- Maintain accurate records of all chasing activity.
- Monitor chasing outcome and generate reports for possible escalation.
- Provide relevant and detailed weekly/monthly reports to clients.
- Complete relevant procedures including debt referrals or supply suspension with accuracy and high attention to detail, following clients’ instruction and internal procedures.
- Ensure full compliance with all debt-management procedures in place.
- Administer and monitor payment plans in line with the credit policy and procedures, following client’s approval and instruction.

**Skills and Qualifications**
- Experienced in handling a high volume of customer calls
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided'

**The Role**:

- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00 pm
- Role Type: Permanent
- Reporting to: Debt Management Sub Team Leader

**Benefits**:
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Annual leave: 25 days plus 8 Bank Holidays
- Sick pay: Generous sickness and accident insurance
- Loyalty Bonus: After two years’ service
- Life Assurance: x2 your annual salary
- Wellness: Via our Employee Assistance Programmewe offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care: Annual eye checks will be reimbursed
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative
- On-site parking
- Company events
- Onsite gym and spa

**To Apply**:

- Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment. _

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bishop's Stortford, Hertfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)
- Admin: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Bishop's Stortford, Hertfordshire (preferred)

Work Location: Hybrid remote in Bishop's Stortford, Hertfordshire