Customer Care

4 days ago

Bishop's Stortford, United Kingdom Data Energy Management Services Ltd Full time

Data Energy Management Services is a well-established organisation providing account management support to Managing Agents that covers everything from finding lost meters to resident level billing and even Combined Heat & Power (CHP) generation.

The basic role is to deal with all areas of the billing and customer service area of the organisation. To ensure that all customer queries are always dealt with in a timely and professional manner. And to ensure that opportunities for new business are dealt with professional and appropriately at all times.

This developing role requires **good organisational, numeracy, customer service, presentation, interpersonal, time management and communication skills**. Training will be dedicated to the customer service role within the heat billing department.

**Responsibilities**:

- Act as initial point of contact for all customer queries either by telephone or electronically
- Respond promptly, professional and efficiently to all customer enquiries
- Log and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Organise workflow to meet service level agreements
- Direct requests and unresolved issues to the designated resource
- Manage customer accounts, including but not limiting to; allocating and reconciling accounts for referral process
- Keep records of customer interactions and transactions
- Manage administration
- Communicate and coordinate with internal departments
- Demonstrate behaviour that is professional, ethical and responsible and service as a role model for all colleagues and staff
- Pro-actively promote the company’s mission, aims and ethos
- Get involved and participate in company marketing plans and activities as and when required.
- Assist in any other related tasks requested by your Manager

**The Role**:

- Job Location: Bishop Stortford
- Hours Per Week: 8.30am - 5.00 pm
- Role Type: Permanent
- Reporting to: Accounts & Billing Controller

**Benefits**:

- Salary: up to £24,000 start, £26,000 at probation, £28,000 full trained
- Annual leave: 25 days plus Bank Holidays
- Bonus incentive schemes
- Sickness insurance scheme, life insurance
- Auto enrolment pension
- Free gym/spa/tennis court
- Free parking
- Rural working environment
- Training and development
- Bring your dog to work day

**To Apply**:

- Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment._

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 100% (required)

Work Location: In person

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