Head of Holiday Home Revenue

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
**Job Details**:
**Position: Head of Department - Designate Head of Holiday Home Revenue**
**Location: Working across our parks in North East & East Lothian**
**Type: Full-Time/Permanent**
**Bonus: Up to 25% Annual Bonus**

Join our One Great Team here at Haven as a Designate Head of Holiday Home Revenue leading your team to optimise pitch profitability and provide an excellent sales and letting experience for all guests. Helping them to find their perfect Holiday Home that they can enjoy for years to come, creating memories that last a lifetime.
As a Designate Head of Department, you’ll have the unique opportunity to learn about us and our business, typically spending 3-6 months working across a cluster of Parks. You’ll experience management training in various Parks before being placed into your own Park, where you will be heading up the Holiday Home Revenue Team.
Due to the nature of this role, there’ll be some flexibility and travel required during your time as a designate, before being placed within a Park that matches your experience.

In this role, you'll be at the helm of the Holiday Home Revenue Team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind optimising revenue, working closely with the Experience Team to ensure delivery of a first-class sales experience for all Guest and Owners. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

**Key Responsibilities**
Leadership: Provide visionary leadership to the Holiday Home Revenue team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high performing team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.

Guest experience: Interacting with, building rapport and fostering trusted relationships with current guests and owners. Seeking out and creating opportunities to talk to potential new holiday homeowners sharing with them all the benefits of holiday home ownership with Haven. Overseeing the after sales process and the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise.

**Strategic Planning**:Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.

**Team Management**: Recruit, train, mentor, and evaluate your team’s performance, fostering a culture of collaboration, innovation, and professional development.

**Performance Optimization**: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support and motivate your Team to deliver sales and part-exchange targets, ensuring Owner lettings is managed in-line with the pitch strategy to enable maximisation of holiday availability.

**Stakeholder Engagement**: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.

Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.

**Reporting**: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

**Requirements**:

- Prior senior-level experience within a high value item sales environment
- Solid experience within business development roles
- Demonstrating proven expertise in leadership and organization, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods

**What We Offer**
Attractive salary plus 25% annual bonus opportunity.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.