Operations Coordinator

We are currently looking for a Operations Coordinator to join our Quickflange Business unit based at our Bridge of Don HQ.

This role will initially be offered on a 12 month fixed term contract.

**Main Purpose Of The Role**:
To work within the operations team to deliver operational support to the Quickflange business unit. Primarily focusing on supporting client requirements, provision of job packs, equipment coordination and tracking.

**Main Tasks**:

- Providing operational support in the compilation of quotations and tenders.
- Liaise with Operations Manager to ensure all Quickflange related activities in the workshop are carried out to company standards and all equipment is mobilised on time.
- Responsibility for Quickflange Technicians working on site or at the client’s site for specific client split allocation.
- Preparation of work packs, including implementation procedures, plans, engineering drawings, equipment lists, materials as required. Ensure that job briefings are carried out.
- Develop, approve and update, job tracker, asset tracker, daily sales and master project planner to reflect resource allocation in line with various project requirements.
- Liaise with Technical team as and when required as per project requirements.
- As and when required, compilation and issuing of final reports to the client.
- Liaise with onsite technicians ensuring that work is progressing as per plan and support with all technical queries.
- Ensure that the correct competencies of technicians are requested in accordance with job / project requirements.
- Manage scope variations ensuring that these are presented to the client in a timely manner and subsequently approved.
- Monitoring and controlling of relevant project costs ensuring profit on projects are maximised.
- Ensure that invoices raised are submitted to the client in a timely manner.
- Support Sales personnel with client management, expectations, and growth.
- Maintaining and improving the appropriate technical / operational procedures and work instructions
- Organise and liaise with third party inspection of equipment.
- Coordination of and arranging the returning of equipment, including shipping documentation, commercial invoices and ensuring equipment is correctly maintained post mobilisation.
- Ensure Company owned hire equipment is maintained and tested pre and post use (Tooling, testers and Ancillaries)
- Complete delivery paperwork within SAP - prepare hire equipment lists for each project/scope and ensure that correct equipment is selected for dispatch and accurate project documentation is issued to the client.
- Assist with the growth of ICR, supporting opportunities to the business and actively contributing to development and management meetings.
- Raising purchase requisitions in line with project requirements
- Handling of all QF training enquires, including coordination of equipment & manpower to complete training.
- Providing Project Coordination support across other ICR business units as required
- Ensure all company processes and procedures in accordance with BMS are adhered to.
- To present a highly professional articulate and consistent management approach to the running of the business that is supportive to the ideals and expectations of company employees and Directors.

**Key Responsibilities**:

- Deliver all projects/scopes to the satisfaction of the client.
- Optimize project deliverables, schedule, and budgeting.
- Manage the Quickflange trained Technicians through Solab to ensure the right skills are deployed to the client site, either on or offshore.
- Support the Operations Manager to ensure the QF operations team have all the information they need to deliver the service to the client.
- Compliance with all ICR HSEQ processes and standards.
- Coordination of the rental equipment and sale flanges
- To prepare and compile job packs
- To create dispatch paperwork via SAP, for the dispatch equipment
- Awareness of current stock levels and reorder points.

**Mandatory Training Requirements**:

- Knowledge of SAP is preferable, but not essential.
- Awareness of mechanical equipment and possibly hydraulic equipment an advantage
- Strong organisational and planning skills
- Problem resolution and process familiarisation
- Analysis and decision-making skills
- Excellent interpersonal skills
- Strong ability to multi-task
- Excellent administration skills, including report writing
- Significant Microsoft knowledge and experience

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 646107