Claims Administrator/ Co
6 days ago
Service Solutions Direct is looking to recruit an insurance claims administrator/co-ordinator to work as part of the Claims Team dealing with the processing of all new claims received from our clients. Providing excellent customer service and assistance.
Service Solutions Direct provides insurance claims management and building reinstatement service to insurers and intermediaries.
The role will be office based at our HQ in Fulwood, Preston. The position would suit someone with a confident telephone manner, good IT skills and with experience of working in a fast-paced office environment.
**Benefits**:
- Bike to work Scheme.
- Pension Scheme
- Birthday off
- Social Activities
- Dress Down
- 28 days holiday inc Bank Holidays pro rata
- Additional Days holiday for every year served pro rata
- Work related training course & qualifications
- Personal progression actively encouraged & assisted
**Responsibilities include**:
- Inbound and outbound calls
- Logging of new instructions
- Triaging of new instructions
- Diary management
- Establish and maintain relationships with customers
- Process communications and documentation required for all claims in a timely manner (in line with SLA/KPI’s)
- Updating claims management system
- To maintain a calm and positive demeanour while speaking to customer’s experiencing a potentially distressing situation.
**Experience/Skills**:
- Diary management
- A confident telephone manner and positive attitude
- A willingness to work in a high paced fast-moving environment
Schedule:
- Hours: 9.30am to 2.30pm
- Monday to Friday
- No weekends
We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week
**Salary**: £9.55-£10.55 per hour
**Benefits**:
- Additional leave
- Company events
- Cycle to work scheme
- On-site parking
Schedule:
- Monday to Friday
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